Vice President, Customer Success APAC

4 weeks ago

Singapur, Singapore Anaplan Full time

Anaplan. As the engine behind back-office system connectivity, you might not recognize our name, but our customers rank among the who’s who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, and Bayer are just a few of the 2,000+ companies that rely on our best-in-class platform and its native AI capabilities to see, plan, and lead their businesses. By dynamically connecting financial, strategic, and operational plans in real-time, companies trust Anaplan to give them the power to anticipate change, address complexity, deliver operational insights, increase profits, and stay ahead of their competition.

What unites Anaplanners across teams and geographies is our commitment to our customers’ success and our collective motivation to achieve ambitious goals. We champion diversity of thought and ideas, and we behave like leaders irrespective of title. When you work for us, you’ll be part of a winning culture that’s dedicated to creating opportunities for our customers, partners, and employees. We hope you’ll join us. Let’s create something incredible together

Your Impact

The Vice President, Customer Success for APAC is a critical role that combines strategic leadership and operational excellence to drive growth and expansion across the APAC region. The ideal candidate will lead customer resources in a quest to deliver an exceptional Anaplan planning and analytics solutions experience and ensure customer continual success and growth and development throughout the entire relationship lifecycle. This role will lead internal and external teams to ensure successful implementation of Anaplan solutions, drive strong adoption and expansion plans that are strategically developed in collaboration with the GTM team

Build enduring and trusted relationships through leading and communicating effectively with customer executives, stakeholders, and partners, ensuring long term satisfaction and success Deliver high customer renewal rate in the 90% range by driving visibility and operational discipline Identify and capitalise on opportunities for customer adoption and expansion using data In partnership with the Managing Director, drive new and expanded business across APAC by securing new customers through effective Customer Success and Professional Services offerings Lead customers and teams through strategic programs, business process, technology, and client management challenges, promoting self-sufficiency and expansion within Anaplan Build, develop, encourage, empower and direct teams of CS professionals to create a strong workforce to contribute to the success of our customers and the company’s culture and core values Secondarily, given APAC is an emerging market, identify countries where Anaplan can deploy minimum deployable unit to plant a flag

Your Qualifications

12+ years of experience in customer success working with a technical enterprise product/solution; global experience preferred 7+ years of leadership experience most recently in leading Customer success teams in APAC specifically across Asia, ANZ & Japan Proven ability to operate strategically using creative problem-solving skills SaaS experience preferred Exceptional communication skills; you listen effectively and can articulate complex technical concepts to non-technical audiences and can coach, guide teams to this skill Strong track record of leadership and change management skills A collaborative mindset and experience working cross-functionally with teams and stakeholders The ability to do whatever it takes to solve the problem in an expedient manner The ability to be resilient, resourceful, and agile to pivot with speed and urgency Demonstrated passion for details and data accuracy

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