Head of Customer Care Team

2 weeks ago


Singapur, Singapore OCBC Bank Full time

Job Description - Head of Customer Care Team (Vice President) (240000QQ)

Head of Customer Care Team (Vice President) - ( 240000QQ )

The Head of the Customer Care Team (Consumer Secured Lending) leads to deliver delightful customer experience, promoting customer loyalty and business growth. Key roles and responsibilities include:

  • Design and deliver customer engagement strategy with the focus to promote customer loyalty and deepen relationship, especially in home loan.
  • Advocate service excellence and ensure consistent service delivery and standards of the team.
  • Proactively identify trends and take actions to enhance customer experience
  • Lead and motivate the team to achieve the balanced scorecard.
  • Engage internal stakeholders to drive process changes to enhance customer customer and employee experience.
  • Manage operational risks and ensure that the Bank's operational standards and requirements are adhere to.
  • Adhere to the bank's compliance and regulatory guidelines.
Qualifications
  • Preferably 5-8 years of experience in banking and financial services industry with a strong track record in team management.
  • University Degree.
  • Innovative mindset to challenge status quo.
  • Strong Leadership skills and experience in managing teams to achieve impactful results.
  • Driven, customer oriented, confident and self-motivated.
  • Strong interpersonal, written and verbal communication skills.
  • Proficient in Microsoft Excel, Microsoft Word and Microsoft PowerPoint.


  • Singapur, Singapore OCBC Bank Full time

    Job Description - Head of Customer Care Team (Vice President) (240000QQ) Head of Customer Care Team (Vice President) - ( 240000QQ ) The Head of the Customer Care Team (Consumer Secured Lending) leads to deliver delightful customer experience, promoting customer loyalty and business growth. Key roles and responsibilities include: Design and deliver...

  • Care Staff

    1 month ago


    Singapur, Singapore Care Corner Seniors Services Ltd Full time

    Job DescriptionConduct daily vital signs, and monitoring the health of clients.Administer medications, after being trained.Act on clients' irregular conditions / changes in behaviours, report to manager and caregiver if necessary, record in communication notes, submit incident report where needed.Respond to emergency and accidents. Use of PPE if...

  • Care Staff

    4 weeks ago


    Singapur, Singapore Care Corner Seniors Services Ltd Full time

    Job DescriptionConduct daily vital signs, and monitoring the health of clients.Administer medications, after being trained.Act on clients' irregular conditions / changes in behaviours, report to manager and caregiver if necessary, record in communication notes, submit incident report where needed.Respond to emergency and accidents. Use of PPE if...

  • Customer Care Officer

    21 hours ago


    Singapur, Singapore Tele-Centre Services Pte Ltd Full time

    We are looking for a dynamic and customer-centric individual to join our call center team as a Customer Care Officer. In this role, you will be the first point of contact for our valued customers, providing top-notch service and assistance. If this sounds like YOU, connect with us TODAY! Responsibilities:Handle inbound / outbound calls, emails, and chats...


  • Singapur, Singapore TRC Total Renal Care Inc Full time

    337 East Coronado RoadSuite 101, Phoenix, Arizona, 85004, United States of America DaVita is seeking a Patient Care Technician who is looking to give life in an outpatient dialysis center. You can make an exceptional difference in the lives of our patients and their families dealing with end-stage renal failure or chronic kidney disease. Do you desire to...


  • Singapur, Singapore TRC Total Renal Care Inc Full time

    337 East Coronado RoadSuite 101, Phoenix, Arizona, 85004, United States of America DaVita is seeking a Patient Care Technician who is looking to give life in an outpatient dialysis center. You can make an exceptional difference in the lives of our patients and their families dealing with end-stage renal failure or chronic kidney disease. Do you desire to...


  • Singapur, Singapore Institute of Mental Health Full time

    Job Description Your responsibility includes development and oversight of clinical services to provide acute and chronic primary medical care treatments for patients in IMH. This would include inpatient, outpatient teams as well as telehealth collaborations.  Reporting to the Chairman Medical Board, you will give oversight, leadership and...


  • Singapur, Singapore Institute of Mental Health Full time

    Job Description Your responsibility includes development and oversight of clinical services to provide acute and chronic primary medical care treatments for patients in IMH. This would include inpatient, outpatient teams as well as telehealth collaborations.  Reporting to the Chairman Medical Board, you will give oversight, leadership and...


  • Singapur, Singapore QSC Full time

    Overview The Customer Care Specialist is a high impact customer service position to support QSC’s sales in SE Asia. The successful candidate will be responsible for processing and managing finished goods and spare parts orders from QSC’s international partners around the region, and to effectively coordinate and facilitate shipment of goods from...


  • Singapur, Singapore QSC Full time

    Overview The Customer Care Specialist is a high impact customer service position to support QSC's sales in SE Asia. The successful candidate will be responsible for processing and managing finished goods and spare parts orders from QSC's international partners around the region, and to effectively coordinate and facilitate shipment of goods from QSC's...


  • Singapur, Singapore QSC Full time

    Overview The Customer Care Specialist is a high impact customer service position to support QSC’s sales in SE Asia. The successful candidate will be responsible for processing and managing finished goods and spare parts orders from QSC’s international partners around the region, and to effectively coordinate and facilitate shipment of goods from...


  • Singapur, Singapore Care Corner Singapore Ltd Full time

    Job DescriptionAre you looking for a purposeful career in a social service agency that is progressive, community-centric and committed to serving the needs of our community?Are you looking for a positive and collaborative work environment that promotes staff wellbeing and believes in the development and growth of their people?If you are, join our Care Corner...


  • Singapur, Singapore AIG Full time

    Customer Care Consultant, InboundExplore the Opportunity with UsAmerican International Group, Inc. (AIG) stands out as a leading global insurance organization with a century-long legacy. The AIG member companies cater to customers in over 80 countries and jurisdictions, providing a diverse range of insurance and financial services.Operating in Singapore for...


  • Singapur, Singapore AIG Full time

    Customer Care Consultant, InboundWho we areAmerican International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and...


  • Singapur, Singapore Kuehne+Nagel Full time

    JOB DESCRIPTION You will be joining our Customer Care Team to add your leadership expertise + skills to the delivery of Customer Excellence Your Role You will be responsible for leading, directing + optimizing your customer care team (CCL) to continuously provide customer excellence + sustainable growth across your scope of responsibility Your...


  • Singapur, Singapore Kuehne+Nagel Full time

    JOB DESCRIPTION You will be joining our Customer Care Team to add your leadership expertise + skills to the delivery of Customer Excellence Your Role You will be responsible for leading, directing + optimizing your customer care team (CCL) to continuously provide customer excellence + sustainable growth across your scope of responsibility Your...

  • Head Of Sales

    2 weeks ago


    Singapur, Singapore 0598 Varian Medical Systems Pacific, Inc., Singapore Branch Full time

    Head Of Sales (SEA / Korea) page is loaded Head Of Sales (SEA / Korea) Apply locations Fragrance Empire, Singapore time type Full time posted on Posted 19 Days Ago job requisition id R-22807 Together, we can beat cancer. At Varian, a Siemens Healthineers Company, we bring together the world's best talent to realize our vision of a world without fear of...


  • Singapur, Singapore 0780 Deutsche Bank Aktiengesellschaft, Asia Pacific Head Office Full time

    Description : Details of the Division and Team: Deutsche Bank ("DB") is committed to the highest standards of control in the areas of Anti-Money Laundering ("AML"), Sanctions & Embargoes, Anti-Bribery and Corruption and Anti-Fraud (collectively referred to as Anti-Financial Crime or "AFC"). All employees are required to adhere to these standards to...

  • Care Executive

    1 month ago


    Singapur, Singapore NTUC Health Full time

    Job Description NTUC Health Co-operative Limited (NTUC Health) is a social enterprise that provides a comprehensive and integrated suite of quality and affordable health and eldercare services to meet the growing needs of families and their dependents. We want to make a difference in our community by continuously exploring and expanding our services....


  • Singapur, Singapore Crédit Agricole CIB Full time

    Job description Business type Types of Jobs - IT, Digital et Data Job title Head of Team Digital Factory Contract type Permanent Contract Job summary Position Reporting to head of department, the Team Head of Digital Factory development team, is a motivated hands-on expert, leading a group of business analysts and developers to...