Sea Logistics Customer Care Manager
1 month ago
Your Role
You will be responsible for leading, directing + optimizing your customer care team (CCL) to continuously provide customer excellence + sustainable growth across your scope of responsibility
Your Responsibilities
You will do this by working with a variety of internal + external stakeholders while focusing on the following key
objectives:
performance + development goals To ensure the best-in-class customer onboarding + relationship management To focus on continuous improvement of processes + controls, ensuring complete + correct customer contact
data, service data + changes in our systems including customer reporting for SME customers To conduct daily + weekly stand-up meetings with your team to identify + resolve business issues To focus on continuous improvement of processes + controls, including customer complaint management +
service recovery, aiming for a consistent delivery + fulfilling the customer promise To anchor the usage + improvements of CCL core systems To drive customer adoption of our eco-system
Your Skills and Experiences
Your strong leadership skills + focus on customer + stakeholder relationships along with your strong timemanagement will be key to your success You have been selected for this role because of your knowledge across our operations + because you possess
the key attributes we are looking for in a Customer Care Manager At least 8 years of strong experience in Logistics Customer Care Manager role Strong knowledge in sea freight services Strong leadership, market analysis and negotiation skills Has experience in managing multiple teams is strongly preferred Strong communication in English is mandatory Experience in global freight forwarder is preferred
Good Reasons to Join
Are you looking for an exciting new opportunity to show case your skills? If so, then this is the perfect chance, within the greatest global logistics companyWe have other current jobs related to this field that you can find below
-
Sea Logistics Customer Care Specialist
4 weeks ago
Singapur, Singapore Kuehne+Nagel Full timeJOB DESCRIPTION You will be joining our Customer Care Team to add your expertise + skills to the delivery ofCustomer Excellence. Your Role You will support customers by providing helpful information, answering questions, + responding to complaints.Utilizing your strong forwarding + market knowledge, you will provide front line support for customers to...
-
QA Engineer Lead
4 weeks ago
Singapur, Singapore Sea Full timeAbout Sea Labs IndonesiaSea Labs is at the core of the Sea platforms development, supporting diverse business lines from e-commerce, supply chain, games, payment and finance, among many others. The strong growth and unique positioning of Sea's e-commerce business, Shopee, spurred the launch of Sea Labs Indonesia. Since its inception, the group of passionate...
-
Project Management
2 months ago
Singapur, Singapore Sea Full timeSea Labs is at the core of the Sea platforms development, supporting diverse business lines from e-commerce, supply chain, games, payment and finance, among many others. The strong growth and unique positioning of Sea's e-commerce business, Shopee, spurred the launch of Sea Labs Indonesia. Since its inception, the group of passionate engineers have charted...
-
Senior Site Reliability Engineer
4 weeks ago
Singapur, Singapore Sea Full timeAbout Sea Labs IndonesiaSea Labs is at the core of the Sea platforms development, supporting diverse business lines from e-commerce, supply chain, games, payment and finance, among many others. The strong growth and unique positioning of Sea's e-commerce business, Shopee, spurred the launch of Sea Labs Indonesia. Since its inception, the group of passionate...
-
Recruitment Intern
2 weeks ago
Singapur, Singapore Sea Full timeSea Labs is at the core of the Sea platforms development, supporting diverse business lines from e-commerce, supply chain, games, payment and finance, among many others. The strong growth and unique positioning of Sea's e-commerce business, Shopee, spurred the launch of Sea Labs Indonesia. Since its inception, the group of passionate engineers have charted...
-
Communications Intern, Sea Communications
2 months ago
Singapur, Singapore Sea Full timeThe Sea Communications team manages Sea’s global external communications and provides Corporate Communications support for Sea and its brands.We seek individuals passionate about the tech industry and communications to support our efforts in strengthening our corporate identity and communication initiatives. This internship offers a unique opportunity to...
-
Product Management
4 weeks ago
Singapur, Singapore Sea Full timeSea Labs is at the core of the Sea platform development, supporting diverse business lines from e-commerce, supply chain, games, payment, and finance, among many others. The strong growth and unique positioning of Sea's e-commerce business, Shopee, spurred the launch of Sea Labs Indonesia. Since its inception, passionate engineers have charted the course to...
-
Sea Procurement Manager
4 weeks ago
Singapur, Singapore Bollore Logistics Asia Pacific Full timeJob SummaryThe incumbent will be part of a larger team within the IFF department in providing seamless and customer-focused solutions to support the achievement of business objectives. What you will be doing· Carrier Management · Negotiate buying rates to ensure profitability of business · Manage the purchasing...
-
Technical Trainer
4 weeks ago
Singapur, Singapore Sea Full timeSea Labs is at the core of the Sea platforms development, supporting diverse business lines from e-commerce, supply chain, games, payment and finance, among many others. The strong growth and unique positioning of Sea's e-commerce business, Shopee, spurred the launch of Sea Labs Indonesia. Since its inception, the group of passionate engineers have charted...
-
Product Management
4 weeks ago
Singapur, Singapore Sea Full timeSea Labs is at the core of the Sea platform development, supporting diverse business lines from e-commerce, supply chain, games, payment, and finance, among many others. The strong growth and unique positioning of Sea's e-commerce business, Shopee, spurred the launch of Sea Labs Indonesia. Since its inception, passionate engineers have charted the course to...
-
QA Engineer
4 weeks ago
Singapur, Singapore Sea Full timeAbout Sea Labs IndonesiaSea Labs is at the core of the Sea platforms development, supporting diverse business lines from e-commerce, supply chain, games, payment and finance, among many others. The strong growth and unique positioning of Sea's e-commerce business, Shopee, spurred the launch of Sea Labs Indonesia. Since its inception, the group of passionate...
-
Site Reliability Engineer
4 weeks ago
Singapur, Singapore Sea Full timeAbout Sea Labs IndonesiaSea Labs is at the core of the Sea platforms development, supporting diverse business lines from e-commerce, supply chain, games, payment and finance, among many others. The strong growth and unique positioning of Sea's e-commerce business, Shopee, spurred the launch of Sea Labs Indonesia. Since its inception, the group of passionate...
-
QA Engineer
4 weeks ago
Singapur, Singapore Sea Full timeAbout Sea Labs IndonesiaSea Labs is at the core of the Sea platforms development, supporting diverse business lines from e-commerce, supply chain, games, payment and finance, among many others. The strong growth and unique positioning of Sea's e-commerce business, Shopee, spurred the launch of Sea Labs Indonesia. Since its inception, the group of passionate...
-
QA Engineer
4 weeks ago
Singapur, Singapore Sea Full timeAbout Sea Labs IndonesiaSea Labs is at the core of the Sea platforms development, supporting diverse business lines from e-commerce, supply chain, games, payment and finance, among many others. The strong growth and unique positioning of Sea's e-commerce business, Shopee, spurred the launch of Sea Labs Indonesia. Since its inception, the group of passionate...
-
Expert QA Engineer
4 weeks ago
Singapur, Singapore Sea Full timeAbout Sea Labs IndonesiaSea Labs is at the core of the Sea platforms development, supporting diverse business lines from e-commerce, supply chain, games, payment and finance, among many others. The strong growth and unique positioning of Sea's e-commerce business, Shopee, spurred the launch of Sea Labs Indonesia. Since its inception, the group of passionate...
-
Back End Engineer
3 months ago
Singapur, Singapore Sea Full timeAbout Sea Labs IndonesiaSea Labs is at the core of the Sea platforms development, supporting diverse business lines from e-commerce, supply chain, games, payment and finance, among many others. The strong growth and unique positioning of Sea's e-commerce business, Shopee, spurred the launch of Sea Labs Indonesia. Since its inception, the group of passionate...
-
Product Management
4 weeks ago
Singapur, Singapore Sea Full timeSea Labs is at the core of the Sea platforms development, supporting diverse business lines from e-commerce, supply chain, games, payment and finance, among many others. The strong growth and unique positioning of Sea's e-commerce business, Shopee, spurred the launch of Sea Labs Indonesia. Since its inception, the group of passionate engineers have charted...
-
Senior QA Engineer
4 weeks ago
Singapur, Singapore Sea Full timeAbout Sea Labs IndonesiaSea Labs is at the core of the Sea platforms development, supporting diverse business lines from e-commerce, supply chain, games, payment and finance, among many others. The strong growth and unique positioning of Sea's e-commerce business, Shopee, spurred the launch of Sea Labs Indonesia. Since its inception, the group of passionate...
-
Expert Back End Engineer
4 weeks ago
Singapur, Singapore Sea Full timeAbout Sea Labs IndonesiaSea Labs is at the core of the Sea platforms development, supporting diverse business lines from e-commerce, supply chain, games, payment and finance, among many others. The strong growth and unique positioning of Sea's e-commerce business, Shopee, spurred the launch of Sea Labs Indonesia. Since its inception, the group of passionate...
-
Senior Back End Engineer
4 weeks ago
Singapur, Singapore Sea Full timeAbout Sea Labs IndonesiaSea Labs is at the core of the Sea platforms development, supporting diverse business lines from e-commerce, supply chain, games, payment and finance, among many others. The strong growth and unique positioning of Sea's e-commerce business, Shopee, spurred the launch of Sea Labs Indonesia. Since its inception, the group of passionate...
