Sea Logistics Customer Care Manager
4 weeks ago
Your Role
You will be responsible for leading, directing + optimizing your customer care team (CCL) to continuously provide customer excellence + sustainable growth across your scope of responsibility
Your Responsibilities
You will do this by working with a variety of internal + external stakeholders while focusing on the following key
objectives:
performance + development goals To ensure the best-in-class customer onboarding + relationship management To focus on continuous improvement of processes + controls, ensuring complete + correct customer contact
data, service data + changes in our systems including customer reporting for SME customers To conduct daily + weekly stand-up meetings with your team to identify + resolve business issues To focus on continuous improvement of processes + controls, including customer complaint management +
service recovery, aiming for a consistent delivery + fulfilling the customer promise To anchor the usage + improvements of CCL core systems To drive customer adoption of our eco-system
Your Skills and Experiences
Your strong leadership skills + focus on customer + stakeholder relationships along with your strong timemanagement will be key to your success You have been selected for this role because of your knowledge across our operations + because you possess
the key attributes we are looking for in a Customer Care Manager At least 8 years of strong experience in Logistics Customer Care Manager role Strong knowledge in sea freight services Strong leadership, market analysis and negotiation skills Has experience in managing multiple teams is strongly preferred Strong communication in English is mandatory Experience in global freight forwarder is preferred
Good Reasons to Join
Are you looking for an exciting new opportunity to show case your skills? If so, then this is the perfect chance, within the greatest global logistics company-
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