Customer Care Officer
3 days ago
We are looking for a dynamic and customer-centric individual to join our call center team as a Customer Care Officer. In this role, you will be the first point of contact for our valued customers, providing top-notch service and assistance. If this sounds like YOU, connect with us TODAY
Responsibilities:
- Handle inbound / outbound calls, emails, and chats from customers with professionalism and empathy
- Assist customers in navigating respective website and online services
- Maintain accurate records of customer interactions and transactions
- Collaborate with other team members to improve processes and enhance customer satisfaction
- Stay up-to-date with product knowledge and company policies
- To consistently meet set KPIs without compromising on quality service delivery
Requirements
- Strong communication skills, both verbal and written
- Customer-focused with a genuine passion for helping people
- Basic computer proficiency
- Ability to work well in a team and adapt to a fast-paced environment
*Prior call centre experience would be an advantage
We offer competitive compensation, ongoing training, and a supportive work environment.
If you’re enthusiastic, eager to learn, and ready to make a positive impact on our customers, we want to hear from you Join our team and be part of an exciting customer care experience.
Work Schedule:
This job has the following work schedule:
6 days / week
5.5 days / week
5 days / week
Public Holidays
Benefits & Perks
This job has the following benefits:
Medical coverage
This job is located in East, East, Singapore.
Are you interested in this position? If so, apply now and get a response from us fast
Don’t miss out an opportunity to advance your career to the next level.
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