Customer Success Manager

4 weeks ago

Singapur, Singapore Qlik Full time

Description

What makes us Qlik?

A Gartner Magic Quadrant Leader for 13 years in a row, Qlik transforms complex data landscapes into actionable insights, driving strategic business outcomes. Serving over 40,000 global customers, our portfolio leverages pervasive data quality and advanced AI/ML capabilities that lead to better decisions, faster.

We excel in integration and governance solutions that work with diverse data sources, and our real-time analytics uncover hidden patterns, empowering teams to address complex challenges and seize new opportunities.

TheCustomer Success Manager Role

At Qlik, we're on a mission to not just meet but exceed customer expectations at every touchpoint. As a Customer Success Manager, you'll be at the forefront of this commitment, ensuring our customers' journey is marked by satisfaction, success, and loyalty.

What makes this role interesting?

Customer-Centric Impact: Dive deep into understanding customer needs and business outcomes. Your role is pivotal in identifying how our products and services can optimally support and drive our customers' journey, making a tangible impact on their success.

Adoption and Satisfaction: Drive the adoption of Qlik throughout the customer journey, creating high satisfaction levels and transforming customers into enthusiastic promoters. Your efforts will be instrumental in maximizing the value of their investment.

Strategic Collaboration: Work hand-in-hand with Qlik partners to ensure they contribute significant value to our customers. As a key figure, you'll also represent the voice of our customers within Qlik, providing crucial feedback for continuous improvement.

Here’s how you’ll be making an impact:

Expert Advisor: Become the go-to expert in understanding customer use cases and needs. Your insights will proactively guide customers on leveraging Qlik's products and services for optimum outcomes, positioning you as a trusted advisor.

Driving Product Adoption: Spearhead the adoption of Qlik solutions at every stage of the customer journey. Your focus on satisfaction and value realization will turn customers into long-term promoters, driving the overall success of Qlik.

Strategy Creation: Collaborate with the sales team to craft account strategies for assigned customers. Your role is pivotal in defining customer visions and strategies, maximizing their investment in Qlik’s products.

We’re looking for a teammate with:

At least three years of experience in a Customer Success Manager role or equivalent, showcasing a proven track record of customer satisfaction and success. An independent mindset and self-driven attitude are your forte. You excel in bringing diverse teams together, leading them to successful outcomes. General knowledge or experience in the SaaS/Software industry, with a quick ability to understand enterprise software products and business solutions. Familiarity with data analytics, data literacy, project management, cloud and SaaS, and customer management. Experience in Data Integration, Data Governance, and Analytics is a strong advantage. Ability to spot new business opportunities within accounts, driving growth and expansion. Your strategic insights will be pivotal in shaping the success of our customers. Excellent listening, communication, and presentation skills. Your ability to work collaboratively and gain positive visibility and credibility at the C-level is essential.

Thelocation for this role is:

Singapore

Apply now to be a vital part of Qlik's Customer Success Management team, where your contributions directly impact the success of our customers and the growth of our solutions.

More about Qlik and who we are:

Find out more about life at Qlik on social: , , , and , and to see all other opportunities to join usand our values, check outour .

What else do we offer?

Genuine career progression pathways and mentoring programs Culture of innovation, technology, collaboration, and openness Flexible, diverse, and international work environment

Giving back is a huge part of our culture. Alongside an extra “change the world” day plus another for personal development, we also highly encourage participation in our

Qlik is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Qlik via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Qlik. No fee will be paid in the event the candidate is hired by Qlik as a result of the referral or through other means.

#LI-APAC

  • Customer Success Manager

    3 months ago

    Singapur, Singapore AVEVA Full time

    AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals and minerals – safely, efficiently and more sustainably. We’re the first software business in the world to have our sustainability targets validated by the...

  • Customer Success Manager

    2 weeks ago

    Singapur, Singapore Zendesk Full time

    Job DescriptionWe are seeking a dynamic and enthusiastic individual who is passionate about cultivating strong connections and delivering exceptional customer experiences.As Customer Success Managers (CSM), we provide consultation on a range of Customer Support/Experience (CX) and Employee Experience (EX) solutions from the Zendesk SaaS suite to a diverse...

  • Customer Success Manager

    1 month ago

    Singapur, Singapore Zendesk Full time

    Job Description We are looking for a highly driven and motivated individual who is passionate about building strong relationships and providing a best-in-class customer experience. Our Customer Success Managers (CSM) consult on a spectrum of Customer Support/Experience (CX) and Employee Experience (EX) solutions from the Zendesk SaaS suite with a wide...

  • Customer Success Manager

    4 weeks ago

    Singapur, Singapore Zendesk Full time

    Job Description We are looking for a highly driven and motivated individual who is passionate about building strong relationships and providing a best-in-class customer experience. Our Customer Success Managers (CSM) consult on a spectrum of Customer Support/Experience (CX) and Employee Experience (EX) solutions from the Zendesk SaaS suite with a wide...

  • Customer Success Manager

    6 days ago

    Singapur, Singapore TechTarget Full time

    Customer Success Manager TechTarget (Nasdaq: TTGT) is the global leader in purchase intent-driven marketing and sales services that deliver business impact for enterprise technology companies. With high-quality editorial content across more than 150 highly targeted technology-specific websites and 1,125 channels, TechTarget attracts technology buyers...

  • Customer Success Manager

    1 month ago

    Singapur, Singapore Teradata Full time

    Customer Success Manager Location: Singapore Requisition Number: 218088 External Description: What You’ll Do You will own the account strategy for engagement, adoption and success planning drive business growth, customer value, satisfaction, and retention within the assigned accounts across enterprise and public sector in Singapore. Inspire confidence...

  • Customer Success Manager

    4 weeks ago

    Singapur, Singapore Teradata Full time

    Customer Success Manager Location: Singapore Requisition Number: 218088 External Description: What You’ll Do You will own the account strategy for engagement, adoption and success planning drive business growth, customer value, satisfaction, and retention within the assigned accounts across enterprise and public sector in Singapore. Inspire confidence...

  • Customer Success Manager

    4 weeks ago

    Singapur, Singapore Teradata Full time

    Customer Success Manager Location: Singapore Requisition Number: 218088 External Description: What You’ll Do You will own the account strategy for engagement, adoption and success planning drive business growth, customer value, satisfaction, and retention within the assigned accounts across enterprise and public sector in Singapore. Inspire confidence...

  • Customer Success Manager

    2 months ago

    Singapur, Singapore Ivalua Full time

    CUSTOMER SUCCESS MANAGER- Singapore (M/F)Ivalua is a leading provider of cloud-based procurement solutions globally. THE OPPORTUNITYAs a Customer Success Manager, you’ll play a critical role in ensuring that our customers aresuccessful and getting value out of the Ivalua platform. You’ll manage a portfolio ofcustomers as their solutions are implemented...

  • Customer Success Manager

    4 weeks ago

    Singapur, Singapore Ivalua Full time

    CUSTOMER SUCCESS MANAGER- Singapore (M/F)Ivalua is a leading provider of cloud-based procurement solutions globally. THE OPPORTUNITYAs a Customer Success Manager, you’ll play a critical role in ensuring that our customers aresuccessful and getting value out of the Ivalua platform. You’ll manage a portfolio ofcustomers as their solutions are implemented...

  • Customer Success Manager

    1 month ago

    Singapur, Singapore Elsevier (Singapore) Pte Ltd Company Full time

    About the Role   Customer Success Managers are the go-to contact post-sales for a customer, as such, they are responsible for the onboarding, enablement and value realization for Solutions or Research Sales and are expected to be fluent in the respective portfolios. The focus is on customer retention, renewal growth and identifying any upsell/cross...

  • Customer Success Manager

    4 weeks ago

    Singapur, Singapore Elsevier (Singapore) Pte Ltd Company Full time

    About the Role   Customer Success Managers are the go-to contact post-sales for a customer, as such, they are responsible for the onboarding, enablement and value realization for Solutions or Research Sales and are expected to be fluent in the respective portfolios. The focus is on customer retention, renewal growth and identifying any upsell/cross...

  • Customer Success Manager

    1 month ago

    Singapur, Singapore Autodesk Full time

    Position Overview About Autodesk Construction Solutions Autodesk has reimagined the construction business for the digital age, helping companies address the most important challenges they face today while preparing for new ways of working in the future. The Autodesk Construction Solutions (ACS) portfolio connects the office, trailer, and field so...

  • Customer Success Manager

    2 weeks ago

    Singapur, Singapore Autodesk Full time

    Position Overview About Autodesk Construction Solutions Autodesk has reimagined the construction business for the digital age, helping companies address the most important challenges they face today while preparing for new ways of working in the future. The Autodesk Construction Solutions (ACS) portfolio connects the office, trailer, and field so...

  • Customer Success Manager

    4 weeks ago

    Singapur, Singapore Autodesk Full time

    Position Overview About Autodesk Construction Solutions Autodesk has reimagined the construction business for the digital age, helping companies address the most important challenges they face today while preparing for new ways of working in the future. The Autodesk Construction Solutions (ACS) portfolio connects the office, trailer, and field so...

  • Customer Success Manager

    1 month ago

    Singapur, Singapore SAP Full time

    What you’ll do We are seeking a Customer Success Manager with a demonstrated track record of successfully retaining and growing their customer base. This critical role will work closely with all levels within LeanIX as well as key leaders at some of the biggest companies in the APJ region.You will join our small but growing APJ team and have the...

  • Customer Success Manager

    4 weeks ago

    Singapur, Singapore SAP Full time

    What you’ll do We are seeking a Customer Success Manager with a demonstrated track record of successfully retaining and growing their customer base. This critical role will work closely with all levels within LeanIX as well as key leaders at some of the biggest companies in the APJ region.You will join our small but growing APJ team and have the...

  • Customer Success Manager APAC

    2 weeks ago

    Singapur, Singapore Grafana Labs Full time

    Are you passionate about fostering connections, tackling obstacles, and expanding your tech knowledge? If so, come be part of our Success crew at Grafana Labs.The Success team is instrumental in guiding customers towards maximizing their business and technical benefits with Grafana. As a Grafana CSM, you will act as a partner to understand and address...

  • Customer Success Manager

    2 weeks ago

    Singapur, Singapore ArcBlue Full time

    Company OverviewThe hiring company is a well-established technology & infrastructure firm that powers the technology for some of the largest MNCs and famous brand names. They are looking to expand their footprint in Asia due to increasing demand and new business ventures in the region. To support the growth, they are currently looking for a Customer Success...

  • Customer Success Manager

    51 minutes ago

    Singapur, Singapore Momos Full time

    OverviewMomos is a rapidly growing company with its headquarters in Singapore and the United States. As part of our company's growth strategy, we are actively expanding our operations in the APAC region. Our main mission is to help our brands create happier customers at every location with AI.Momos is the Customer Experience Management Platform for...