Customer Success Manager
2 months ago
Customer Success Manager
Location: Singapore
Requisition Number: 218088
External Description:
What You’ll Do
You will own the account strategy for engagement, adoption and success planning drive business growth, customer value, satisfaction, and retention within the assigned accounts across enterprise and public sector in Singapore. Inspire confidence and drive utilization of Teradata software and services through education and strategy sessions to ensure the customer is successful in their adoption of Teradata technology. Act as a Trusted Advisor to the clients and facilitator of additional Teradata SMEs and functions with continuous engagement, ensuring any business churn risks are identified as early as possible and devise action plans to prevent and/or overcome.Who You’ll Work With
Work with the rest of the GTM and CS team within Singapore and/or APJ region You will demonstrate ability to understand the customers’ needs, develop, and establish new business relationships and provide thought leadership to influence and build trust at different customer levels including senior/executive management, IT decision makers all leading to increased customer satisfaction & further expansion opportunities. The position reports to our director based in Singapore leading the team of 4 members.What Makes You a Qualified Candidate
5+ years of experience on customer-facing roles (e.g., pre-sales, consulting, software sales background, etc.) Experience in promoting analytic solutions for large enterprises in either a pre-sales or customer success role. Experience/ good understanding/exposure with Cloud technologies such as AWS, Azure and Google Cloud. Experience in public and FSI industry Coverage or responsible for APJ or SEA regions
What You’ll Bring
CountryEEOText_Description: Why We Think You’ll Love Teradata We prioritize a people-first culture because we know our people are at the very heart of our success. We embrace a flexible work model because we trust our people to make decisions about how, when, and where they work. We focus on well-being because we care about our people and their ability to thrive both personally and professionally. We are an anti-racist company because our dedication to Diversity, Equity, and Inclusion is more than a statement. It is a deep commitment to doing the work to foster an equitable environment that celebrates people for all of who they are.
City: Singapore
State: Central Singapore
Community / Marketing Title: Customer Success Manager
Job Category: Customer Support
Company Profile:
Our Company
At Teradata, we believe that people thrive when empowered with better information. That’s why we built the most complete cloud analytics and data platform for AI. By delivering harmonized data, trusted AI, and faster innovation, we uplift and empower our customers—and our customers’ customers—to make better, more confident decisions. The world’s top companies across every major industry trust Teradata to improve business performance, enrich customer experiences, and fully integrate data across the enterprise.
LinkedIn Remote:
Location_formattedLocationLong: Singapore, Central Singapore SG
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