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Customer Service Specialist
1 month ago
Description
Summary:Customer Service Specialist
Based in Tuas, Singapore
Pacific Refreshments Pte Ltd (The Coca-Cola Company) is a strategic concentrate manufacturing plant in Asia. We are an export facility, specializing in the manufacturing of concentrates and beverage bases, with a complex portfolio, supporting the ASEAN, South Pacific and Southwest Asia business units. We are on a journey of growth - having completed the construction and expansion of our site towards doubling our manufacturing capacity in recent years. We have also embarked on our digital transformation journey, striving to be the Lighthouse for the Consumer Products Supply (CPS) plants in Asia and to be a leader in digital transformation.
POSITION OVERVIEW
This key position in CPS Singapore focuses on customer engagement and order fulfilment. The role involves interacting with customers in Pacific Group and ASEA region on demand, order management and outbound logistics.
This includes working very closely with BU and Bottlers to understand market trend and demand and deliver an “updated” forecast through collaborative planning and forecast replenishment (CPFR). He / she is the customer advocate to the plant and represent the “voice of customer”, driving customer satisfaction and on-time delivery.
RESPONSIBILITIES
QUALIFICATIONS & RELATED EXPERIENCE
Skills:
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