Customer Service and Supply Chain Specialist

2 months ago

Singapur, Singapore Imerys Full time
Job Summary

Customer Service and Supply Chain Specialist (1 year contract)

As a Customer Service and Supply Chain Specialist based in Singapore and support Australia operation remotely , you have a wide range of tasks and functions to which assist not only our customers but also the wider organisation:

Outbound order fulfilment processing

  • Receive customer purchase order, verify and input in SAP system.

  • Coordinate with warehouse and transport suppliers to arrange suitable delivery solutions to the customer. 

  • Prepare shipping documents and share with the customer as per required timeline. 

  • Process all the required transactions in SAP as per standard operating guidelines. 

  • Monitor order credit block as well as delivery status and ensure all relevant parties are made aware of potential problems. 

Customer service 

  • Assist all customers’ enquiries and feedbacks related to orders.

  • Establish and maintain good working relationships with customers.

  • Lead the collaboration with the 3rd party service providers and internal parties to ensure smooth and on time delivery.

  • Provide assistance for urgent orders out of working hours / during holidays when it is required. 

  • Record customer complaints in CRM, work with relevant parties to investigate the root cause, identify corrective and preventive action to provide a suitable response to the customer. 

Stock planning

  • Work with customers and sales to understand demand forecasts supporting the stock planning process. 

  • Monitor demand against available stock level in the warehouses on a regular basis to identify replenishment timing and quantity, and advise involved parties of potential supply issues. 

  • Create replenishment purchase orders in SAP and liaise with internal and external suppliers to arrange shipment as requested delivery date. 

  • Initiate stock transfer among warehouses when it is required. 

Inbound management

  • Follow up all inbound replenishment purchase orders until goods are delivered to the assigned warehouses. 

  • Work with nominated freight forwarders / customs brokers for the import clearance process of Imerys’s inbound shipments including packaging declaration process 

  • Verify inbound receipt report provided by the warehouses.

  • Report and escalation missing / damage stock issue to relevant parties.

  • Post goods receipt in the system

Local production planning

  • Issue raw material to local toller for production

  • Work closely with the toller to understand the production schedule and ensure on time replenishment. 

Reporting and administration

  • Prepare regular reports to monitor and measure work performance such as: KPI performance report, replenishment purchase order tracking report, inventory report, safety stock and reorder calculation, backlog orders / orders with past delivery date. 

  • Verify and upload all logistics / tolling suppliers’ invoices in SAP for payment processing and ensure all the transactions performed by external 

  • Other general administrative and adhoc reports that may be required from time to time. 

Master data management

Ensure data accuracy in SAP:

  • Pricing data: create pricing condition and contract template in SAP in accordance with valid commercial offer provided by commercial team, ensure order is processed correctly with the correct pricing and incoterm.

  • Material and customer master data: follow the standard operation requirements for material and customer creation, extension; ensure data accuracy and no duplication. 

The successful applicant would ideally meet the following.

  • Graduate with a bachelor degree in Industrial Engineering, Supply Chain and Logistics major .

  • Have at least 2 years Customer Service and Logistics / Supply Chain  experience. Experience in working with ERP data (preferably with SAP). Fresh graduates who are fast learners and have a passion for learning about supply chain operations are encouraged to apply too. 

  • Be able to work to adapt to flexible time requirements and onsite as per company’s policy. (Working time: 7am to 4pm)

  • A motivated individual with the ability to collaborate and being autonomous as required by nature of the tasks and manage the deadlines; confident and articulate, with excellent communication skills

Position TypeFull time

and

Fixed Term (Fixed Term)

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