Customer Service Resolution
3 weeks ago
Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.
In this role, you will be responsible for providing customer resolution support to our Enterprise Business customers and Financial Consultants, . Reporting to the Team Manager of Enterprise Business Operations, you will collaborate closely with internal stakeholders to create a positive service experience andassist in driving process improvements, supporting and reviewing User Acceptance Testing (UAT) efforts. Handle customer feedback/escalation cases from customers and/or referred by regulators and sales channels by conducting thorough investigations/checks and offering effective solutions and ensuring timely responses that meet Service Level Agreement and meet the KPIs. Coordinate with various stakeholders across the organization to resolve customer feedback and address any issues promptly. Work closely with PRUPanel Connect (PPC) team to ensure service delivery with partner healthcare institutions and prepare healthcare partners reports. Support the Team Lead to continuously review processes, identifying service gaps and implementing process improvements. Acquire comprehensive knowledge of insurance products (and their functionalities / technicalities) and operational processes to effectively address customer inquiries withing agreed service levels. Adhere strictly to the company’s code of conduct and comply with standard operating procedures for customer data privacy and protection Support initiatives and enhancement projects to improve businesses processes and systems. Collate data and analyse the effectiveness of current operations, identifying issues and determining financial impact to develop actionable opportunities. Support and review UAT test plans / results and work closely with stakeholders to resolve issues and defects for signoff, ensuring all functionalities have been tested, defects have been identified and documented, impacts have been assessed, and resolutions provided. Prepare user guides and provide training to end users on the implemented solutions. Support post-deployment verification activities and assist in business recovery efforts if needed.
-
Customer Resolution
3 weeks ago
Singapur, Singapore Prudential plc Full timePrudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support...
-
Resolution Advisor
7 days ago
Singapur, Singapore Wilhelmsen group Full timeJoin our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex. Wilhelmsen Ships Service (WSS) is looking for a Resolution Advisor We are looking for a Resolution Advisor who is passionate about customer service and problem solving. The Resolution Advisor will be tasked to...
-
Customer Service Specialist
3 weeks ago
Singapur, Singapore Prudential plc Full timePrudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support...
-
Customer Service Officer
3 weeks ago
Singapur, Singapore DBS Bank Full timeBusiness Function Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business...
-
Customer Service Executive
4 weeks ago
Singapur, Singapore UNIGRADE TRADING PTE LTD Full timeWe are seeking a dedicated and customer-focused individual to join our team as a Customer Service Executive with a specialization in shipment and inventory control. This role is pivotal in providing exceptional service to our customers, handling their inquiries, and resolving any issues related to shipping and inventory management. The ideal candidate will...
-
Customer Service Manager
3 weeks ago
Singapur, Singapore Flintex Consulting Pte Ltd Full timeJob DescriptionPosition Summary : This role is responsible for overall customer service function in Asia.Role and Responsibilities• Develop and implement Regional Customer Service strategy and People Development Plan including succession plans and/or organization changes to achieve department's sustainability and meet business needs.• Develop CS...
-
Customer Service Specialist
1 month ago
Singapur, Singapore Prudential plc Full timePrudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support...
-
Customer Service Manager
3 weeks ago
Singapur, Singapore Flintex Consulting Pte Ltd Full timePosition Summary : This role is responsible for overall customer service function in Asia.Role and Responsibilities• Develop and implement Regional Customer Service strategy and People Development Plan including succession plans and/or organization changes to achieve department's sustainability and meet business needs.• Develop CS management performance...
-
Customer Service Manager
1 week ago
Singapur, Singapore KUEHNE + NAGEL Full timeTo join the Sterling team in ASP for building a Control Tower footprints in region. Accountable for all customer satisfaction and retention through excellent customer service standards. Your Role To join the Sterling team in ASP for building a Control Tower footprints in region. Accountable for all customer satisfaction and retention through excellent...
-
Customer Service Executive
3 weeks ago
Singapur, Singapore ST Engineering Full timeTitle: Customer Service Executive Job ID: Location: Defence Technology Towers, SG Description: Executive (Depot Road) Job Description Support and track submission of reports, identify cases of delays and to take timely follow up actions including updating of records in system. Identify and monitor cases that require further medical...
-
Customer Service Officer
3 weeks ago
Singapur, Singapore Talent Trader Group Full timeResponsibilities: Handle incoming customer inquiries and provide excellent customer service. Assist customers with product information, technical support, and order processing. Resolve customer complaints and ensure customer satisfaction. Collaborate with internal teams to address customer issues and provide timely resolutions. Maintain accurate customer...
-
Customer Service Associate
3 weeks ago
Singapur, Singapore The Learning Lab Full timeAt The Learning Lab, we strive to provide the best-in-class customer experience to parents and students. In line with the organization’s ethos, we invite individuals who share our service commitment and passion for the education industry to join us. Job responsibilities Acquire a strong working knowledge of the organisation’s programmes,...
-
Customer Service Intern #GeneralInternship
4 weeks ago
Singapur, Singapore NCS Group Full timeAt Singtel, our mission is to Empower Every Generation. We are dedicated to fostering an equitable and forward-thinking work environment where our employees experience a strong sense of Belonging, to make meaningful Impact and Grow both personally and professionally. By joining Singtel, you will be part of a caring, inclusive and diverse workforce that...
-
Customer Servicing Solution Manager
3 weeks ago
Singapur, Singapore Prudential plc Full timePrudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support...
-
Customer Service Executive
3 weeks ago
Singapur, Singapore ST Engineering Full timeTitle: Customer Service Executive (DSC/ET/) Job ID: Location: Defence Technology Towers, SG Description: Executive (Depot Road) Job Description Support and track submission of reports, identify cases of delays and to take timely follow up actions including updating of records in system. Identify and monitor cases that require further...
-
Customer Service Executive
1 month ago
Singapur, Singapore Bollore Logistics Asia Pacific Full timeAbout the roleThe incumbent will be part of a larger team within the IFF department in providing seamless and customer-focused solutions to support the achievement of business objectives.What you will be doing Answer all incoming calls promptly and politely Respond to customer enquiries promptly Basic knowledge on cargo commodity as per IATA rules and...
-
Customer Success Specialist
4 weeks ago
Singapur, Singapore Axcel Partners Full timeWe are looking for a highly motivated and committed Customer Service/Success Specialist to work for a renowned medical device clinic. As a Customer Service/Success Specialist, you will be the frontline of our customer interactions, ensuring positive experiences and satisfaction. You will play a pivotal role in addressing inquiries, resolving issues, and...
-
Customer Success Junior Executive
4 weeks ago
Singapur, Singapore Bob the Baker Boy Pte Ltd Full timePurpose of the Role: Ensure 100% Happy Customers and Continued Excellent Customer Retention Job Responsibilities: - Understand customer needs and goals and provide proactive guidance and support. - Serves as primary point of contact for customers, addressing their inquiries and providing timely and accurate information. - Collaborate with internal teams to...
-
Customer Service Executive
3 weeks ago
Singapur, Singapore WSAudiology Full timeAre you passionate about providing good customer service? Do you want to work with technologically leading products and make a real difference to the customer? If yes, we can offer you a position as a Customer Service Executive, and be part of our Customer Service Team providing proactive, quality customer service for our customers.Responsibilities:Order...
-
Customer Service Manager
3 weeks ago
Singapur, Singapore Skyhigh.Vip Full timeThe Position:– Flexgigzz is looking for a Customer Service Manager to manage the Flexer (Freelancer) department. He/she will be In- charge of overall Flexer welfare related issue.– Developed and implemented corporate-wide policies and procedures for managing all elements of welfare plans.– The Customer Service Manager is professionals who respond to...