Customer Service Manager
2 weeks ago
– Flexgigzz is looking for a Customer Service Manager to manage the Flexer (Freelancer) department. He/she will be In- charge of overall Flexer welfare related issue.
– Developed and implemented corporate-wide policies and procedures for managing all elements of welfare plans.
– The Customer Service Manager is professionals who respond to and moderate issues on our Global Platform.
– As a Customer Service Manager, you will build strong relationships or solve complicated problems and reports to Flexgigzz’s Upper Management.
– The ideal candidate is a thoughtful, collaborative leader with strong communication skills and the ability to influence others.
Responsibilities:– Act as point of contact for Flexer related crisis escalations that impact Flexgigzz’s community and reputation.
– Interact with Flexers on a daily basis, responding to their questions about the company’s billing statements, products or concerns and guiding them to the appropriate service.
– Perform business market analyses to determine customer needs and new opportunities.
– Oversee, manage and train our Customer Service Associates.
Requirements:– 5+ years supervisory experience as a Customer Service Manager.
– Bachelor’s Degree in Business Administration or a related field preferred.
– Good understanding of management practices and techniques.
– Proficiency in Microsoft Office and customer service software.
– Works well under pressure and manages stressful situations with ease.
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