Customer Service Manager
Found in: Talent SG C2 - 3 weeks ago
Job Description
As a CSM, you will steer the short & mid term commercial strategies of your overseas clients' portfolio in accordance with the company strategy
Your primary targets will be:
- to increase Safran Helicopter Engines business, sales and market share
- to foster the loyalty of your customers, notably through the signature of service contracts
- to steer the financial revenue (invoicing, turnover, gross margin, cash) generated through your market
To achieve your mission, you will be in daily contact with helicopter operators and you will often need to coordinate with local airframers
Complementary Description
- Identify and foster business opportunities in your market in order to ensure sales growth
- Draw the business forecast in your market (on short and middle terms) & follow up on its achievement by managing risks and opportunities
- Lead all commercial negotiations in your market with customers & possible partners or third parties
- Promote and sale all company's products and services, notably “by the hour” contracts
- Ensure the general customer relationship management & build and keep up a strong network of contacts in your market
- Monitor and ensure customer satisfaction through all the components of the aftersales market: technical support, responsiveness, service rates, material supply, contract performance, KPI's, etc.
- Build commercial offers and lead internal validation review processes
- Lead contract drafting, negotiation & management
- Steer the cash collection from your customers
- Mentor the CSR and Field Rep on their activities to foster customer support and ensure good contract performance as well as compliance with the contract terms and commitments
- Participate to all improvement initiatives with the rest of the department and other company departments
- Monitor profits and commercial concessions
Job Requirements
- Self-starter, solution-oriented, proactive, positive attitude and entrepreneurial mindset are required
- Strong interpersonal & communication skills
- Strong business acumen with good data and analytical skills
- Strong negotiation skills
- Knowledge in aviation gas turbines (product knowledge), aviation services and MRO industry will be an added advantage
- Microsoft Office knowledge is required (Excel, Powerpoint, Word)
Specificity of the job
- Frequent overseas travels are required to meet and connect with operators
- Some Overseas travels to France might be needed (once a year) for internal training and meetings with France counterparts
-
Customer Service Manager
Found in: Talent SG C2 - 1 week ago
Singapur, Singapore Skyhigh.Vip Full timeThe Position:– Flexgigzz is looking for a Customer Service Manager to manage the Flexer (Freelancer) department. He/she will be In- charge of overall Flexer welfare related issue.– Developed and implemented corporate-wide policies and procedures for managing all elements of welfare plans.– The Customer Service Manager is professionals who respond to...
-
Customer Service Manager
Found in: Talent SG C2 - 1 week ago
Singapur, Singapore Flintex Consulting Pte Ltd Full timeJob DescriptionPosition Summary : This role is responsible for overall customer service function in Asia.Role and Responsibilities• Develop and implement Regional Customer Service strategy and People Development Plan including succession plans and/or organization changes to achieve department's sustainability and meet business needs.• Develop CS...
-
Customer Service Manager
Found in: Talent SG C2 - 1 week ago
Singapur, Singapore Flintex Consulting Pte Ltd Full timePosition Summary : This role is responsible for overall customer service function in Asia.Role and Responsibilities• Develop and implement Regional Customer Service strategy and People Development Plan including succession plans and/or organization changes to achieve department's sustainability and meet business needs.• Develop CS management performance...
-
Customer Service Manager
Found in: Talent SG 2 C2 - 1 week ago
Singapur, Singapore FLINTEX CONSULTING PTE. LTD. Full timeRoles & ResponsibilitiesPosition Summary : This role is responsible for overall customer service function in Asia. Role and Responsibilities• Develop and implement Regional Customer Service strategy and People Development Plan including succession plans and/or organization changes to achieve department's sustainability and meet business needs.• Develop...
-
Customer Service Manager
Found in: Talent SG C2 - 3 weeks ago
Singapur, Singapore Röhlig Singapore Pte Ltd Full timeLocation: Singapore Subsidiary: Röhlig Singapore Pte Ltd Country: Singapore Start: ASAP Responsibilities Performance of daily Customer service responsibilities, Managing the daily transactions for own portfolio of Customers ( Handling a minimum of 100 orders per month. Portfolio to included 2 of the TOP 20 branch accounts) Act as the overriding...
-
Management and Program Assistant
Found in: Talent SG 2 C2 - 1 week ago
Singapur, Singapore Vet Customer Experience (VCE) Full timeSummary The Veterans Experience Office (VEO) is focused on creating a Veteran-centered VA. This position is located in the Enterprise Business Intelligence Service under the Enterprise Contact Center Operations Division. The incumbent will assist in maintaining, monitoring, and executing administrative functions and needs at each call center. Providing...
-
Assistant Customer Service Manager
Found in: Talent SG C2 - 1 week ago
Singapur, Singapore Bollore Logistics Asia Pacific Full timeAbout the role The incumbent will be part of the larger team within the Logistics department in providing seamless and customer-focused solutions to support the achievement of business objectives. What you will be doing Maintain inventory accuracy between Bollore and Customer's WMS system Data compilation and reconciliation related reports Accurate monthly...
-
Customer Service Executive
Found in: Whatjobs SG C2 - 2 weeks ago
Singapur, Singapore UNIGRADE TRADING PTE LTD Full timeWe are seeking a dedicated and customer-focused individual to join our team as a Customer Service Executive with a specialization in shipment and inventory control. This role is pivotal in providing exceptional service to our customers, handling their inquiries, and resolving any issues related to shipping and inventory management. The ideal candidate will...
-
Customer Service Executive
Found in: Talent SG C2 - 7 days ago
Singapur, Singapore WSAudiology Full timeAre you passionate about providing good customer service? Do you want to work with technologically leading products and make a real difference to the customer? If yes, we can offer you a position as a Customer Service Executive, and be part of our Customer Service Team providing proactive, quality customer service for our customers.Responsibilities:Order...
-
Customer Service Executive
Found in: Talent SG C2 - 4 days ago
Singapur, Singapore IMCD Full timeCustomer Service Executive Location: Singapore Job Description The main features of this positionis to ensure that the needs of customers are satisfied by providing excellencein customer services and procurement within the framework of defined businessprocesses and company procedures. This role reports to the Operations TeamsLead, Singapore. ...
-
Customer Service Advisor
Found in: Talent SG C2 - 1 week ago
Singapur, Singapore Hastings Deering Full timeCompany : Vantage Automotive Limited Attending to the needs of the customers professionally and promptly under the department, ensuring the customer’s waiting time is kept to a minimum. Liaise with Workshop to get an accurate vehicle diagnosis and provide professional advice for appropriate repairs servicing or technical assistance. Coordinate...
-
Customer Service Executive
Found in: Talent SG C2 - 1 week ago
Singapur, Singapore Flintex Consulting Pte Ltd Full timeJob DescriptionResponsibilities: ● Making & receiving customer inquiry calls● Handling customer complaints● Collecting & analysing customer feedback● Responding to customer reviews● Support software training & software installation with customer● Intervention driver fatigue cases for commercial bus & SME companies● Assist in the retrieval of...
-
Customer Service Officer
Found in: Talent SG C2 - 3 weeks ago
Singapur, Singapore Snaphunt Full timeThe OfferOpening within a company with a solid track record of successFlexible working optionsOpportunity to make a positive impactThe JobYour responsibilities will include:Attend to the walk in / call In customers.Customers Oriented.Approachable to customers.Understanding of POS System (Not Necessary as inhouse training will be given)The ProfileYou have at...
-
Customer Service Officer
Found in: Talent SG C2 - 3 weeks ago
Singapur, Singapore Mary Chia Holdings Full timeThe Mary Chia story stemmed from the passion of one woman, its inspiring eponymous founder Mary Chia. The successful visionary first started the business by door-to-door treatments offering facials back in the 1980s. Today, the brand is built on the foundation of loyal customers who have since become part of the inspiring tale of one woman’s unwavering...
-
Officer, Customer Service
Found in: Talent SG C2 - 1 week ago
Singapur, Singapore Citi Full timeThe Customer Service Analyst 2 is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support. Responsibilities: Serve as single point of contact for...
-
Customer Service Associate
Found in: Talent SG C2 - 1 week ago
Singapur, Singapore The Learning Lab Full timeAt The Learning Lab, we strive to provide the best-in-class customer experience to parents and students. In line with the organization’s ethos, we invite individuals who share our service commitment and passion for the education industry to join us. Job responsibilities Acquire a strong working knowledge of the organisation’s programmes,...
-
Customer Service Officer
Found in: Talent SG C2 - 1 week ago
Singapur, Singapore DBS Bank Full timeBusiness Function Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business...
-
Program Manager
Found in: Talent SG 2 C2 - 3 weeks ago
Singapur, Singapore Technology Transformation Service Full timeSummary As a Program Manager in Customer Support Operations, you will manage responsibilities pertaining to the transparency, support, and satisfaction of the Office of Integrated Award Environment (IAE) systems portfolio users. The IAE provides centralized technology to support a cohesive federal award environment and a government-wide service. ...
-
Customer Service Executive
Found in: Talent SG C2 - 1 week ago
Singapur, Singapore Flintex Consulting Pte Ltd Full timeResponsibilities: ● Making & receiving customer inquiry calls● Handling customer complaints● Collecting & analysing customer feedback● Responding to customer reviews● Support software training & software installation with customer● Intervention driver fatigue cases for commercial bus & SME companies● Assist in the retrieval of camera footage...
-
Customer Service AssistantExecutive
Found in: Talent SG 2 C2 - 1 week ago
Singapur, Singapore KYOCERA DOCUMENT SOLUTIONS SINGAPORE PTE. LTD. Full timeRoles & ResponsibilitiesResponsibility- Generate daily & monthly reports- Upload meter reading to our MR system for billing- Prepare service/billing reports per customers' requirement- And any other Call Centre duties when necessary- Resolve any operation issues, raise Credit Note or Debit Note as required and coordinate with Finance and Sales department-...