Customer Service Specialist

3 weeks ago


Singapur, Singapore Prudential plc Full time

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Job Profile Summary:
In this role, you are required to have a flair for language and writing with the ability to communicate with all stakeholders, be resourceful and able to provide a solution within the agreed turnaround time. Your primary role is to deliver an awesome customer service experience to our customers through email communication and online chat. Feedback received is to be handled with urgency and care to provide an outcome that is both fair and satisfactory. You need to have the ability to drive escalations through defined process to resolution.

You must have the passion to provide outstanding customer service quality and be able to embrace change positively. You must be interested to participate in the various email resolution techniques such as making outbound call to internal or external customer to resolve and be proactive to provide ideas as to how we can match our email resolution with the constant development in digital/communication media.

Job Description:
• Manage the day to day email communication with customers and distributors

• Provide quality customer service through reviewing, assessing and providing the response in a timely manner

• Meet SLA of 90% email resolution within 5 working days

• Work with different business units to provide a one stop solution to the customers

• Resolve feedback or issues raised by customers or sale representatives

• Provide reports and analyse email to streamline and work with Team Lead to improve on the SLA and be involved in the emails reduction initiatives.

• Engage various stakeholders and deliver Partnership Distribution training.


Who we are looking for:
Competencies & Personal Traits:
• Strong command of the English language (spoken and written)
• Analytical and self-motivated
• Resourceful and resilient
• Effective in problem solving
• Fast learner

Working Experience:
• At least 2-3 years of experience in a Financial Institution and in a customer service role
• Knowledge in Lifeasia, CRM, communication tools and financial products is an advantage

Education
• Degree/Diploma holder in any discipline

Language
• English



  • Singapur, Singapore Neuron Mobility Full time

    The Role This role reports into the Customer Service (CS) Team Lead. The CS Specialist will handle a large volume of inbound and outbound calls, emails, and chats with proficient knowledge and efficiency. This person will also be able to effectively link user complaints, our product and technology to troubleshoot and provide insights to the internal...


  • Singapur, Singapore Axcel Partners Full time

    We are looking for a highly motivated and committed Customer Service/Success Specialist to work for a renowned medical device clinic. As a Customer Service/Success Specialist, you will be the frontline of our customer interactions, ensuring positive experiences and satisfaction. You will play a pivotal role in addressing inquiries, resolving issues, and...

  • Contract Specialist

    4 weeks ago


    Singapur, Singapore Federal Acquisition Service Full time

    Summary As a Contract Specialist, you will be performing the full range of pre-award and post-award functions and satisfying customer needs through the placement of Government contracts. Location of position:  FAS Supply Chain Management Contracting Division, QSCCAA. Location will be determined upon selection. This branch responsible for...


  • Singapur, Singapore Agricultural Research Service Full time

    Summary This position is in the Agricultural Research Service (ARS), Headquarters (HQ), Office of the Assistant Chief Information Officer (ACIO) for the Research, Education and Economics (REE) Mission Area. The selectee is not required to report to a government office, however, the option to work in one of the Agency offices may be available. In this...


  • Singapur, Singapore Agoda Full time

    The Opportunity: If you are looking for a rewarding and exciting career in customer service, we want you! We are currently looking to recruit Customer Experience Specialists to be based in our  Singapore office. This is a fantastic opportunity to develop your customer service skills while working for a fast-paced company that invests in its...


  • Singapur, Singapore The International Air Transport Association Full time

    Employment Type: Permanent Contract Duration:  At IATA, we speak for the airlines of theworld, serving and supporting over 300 of them across all continents. Weare passionate and knowledgeable about the aviation industry, and we strive tomake it safer, smarter, more sustainable and more inclusive. We celebratediversity and inclusion in our workforce,...


  • Singapur, Singapore Triton AI Pte Ltd Full time

    Permanent position Well-spoken in English & Mandarin (to liaise with Chinese counterparts) With min 1 year of working experience in concierge/ hospitality/ customer servicing or front-facing functions Candidates with Automotive industry experience added advantage Working Hours: Monday - Saturday: 9.30 am - 7 pm; Sunday: 9.30 am - 6 pm (5 days work week) - 2...


  • Singapur, Singapore Siemens Healthcare Pte Ltd Full time

    Do you want to join us in helping to fight the world's most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. We offer you a flexible and dynamic environment with opportunity to go beyond your comfort zone in order to grow...


  • Singapur, Singapore Hologic, Inc. Full time

    Accountabilities   Review and entry of Sales Orders into Oracle Manage and direct all Customer order holds/blocks to relevant parties for timely release Manual release (when necessary) of pick lists to 3PL for Customer orders Initiate returns and create RMA in Oracle Work with 3PL to ensure order fulfilment – on time in full (OTIF) Support...


  • Singapur, Singapore Indian Health Service Full time

    Summary We are seeking individuals who are passionate about making a positive impact on an under-served community. Are you capable of performing content analysis, collaborating with hiring managers, conducting regulatory research, and drafting succinct evaluations? If you have a desire to assist others, we welcome you to become a part of our team and...


  • Singapur, Singapore QSC Full time

    Overview The Customer Care Specialist is a high impact customer service position to support QSC’s sales in SE Asia. The successful candidate will be responsible for processing and managing finished goods and spare parts orders from QSC’s international partners around the region, and to effectively coordinate and facilitate shipment of goods from...


  • Singapur, Singapore KUEHNE + NAGEL Full time

    To join the Sterling team in ASP for building a Control Tower footprints in region. Accountable for all customer satisfaction and retention through excellent customer service standards. Your Role To join the Sterling team in ASP for building a Control Tower footprints in region. Accountable for all customer satisfaction and retention through excellent...


  • Singapur, Singapore Oxford Nanopore Technologies Full time

    We are looking for a confident and approachable Customer Operations Associate/Specialist. This role will suit someone who enjoys with the logistics aspect of an order, from preparing the order electronically to be issued to the Logistics team, to physically ship the goods and who likes to exceed customer expectations. The Details...The Customer Operations...


  • Singapur, Singapore Raute Group Full time

    The Electromechanical Specialist reports directly to the Service Manager and has responsibilities for the installation, maintenance, and troubleshooting of the woodworking machines for customers.ResponsibilitiesTechnical after Sales support to external, but also internal customers as required by the Company.Carry on site work as requested such as:Supervision...


  • Singapur, Singapore Snaphunt Full time

    The OfferWork alongside & learn from best in class talentJoin a market leader within TelecommunicationsOpportunity within a company with a solid track record of performanceThe JobAbout the DepartmentThe Technology and Operations function is comprised of five teams of specialists with distinct capabilities: business partnership, technology, operations, risk...


  • Singapur, Singapore ITCAN Pte Ltd Full time

    ITCAN PTE LTD, headquartered in Singapore, offers a full spectrum of integrated information technology (IT) software solutions and services. Empowered to deliver Enterprise Client-Server or Multi-tier and Web-based solutions across the entire value chain, spanning on-site consulting services to turnkey software projects. Renowned in Asia-Pacific, ITCAN is...


  • Singapur, Singapore Prudential plc Full time

    Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support...


  • Singapur, Singapore Teleperformance Full time

    The Customer Success Specialist (CSS) will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email channels.The CSS will be the primary contact for customers using the client's website shopping channel.The CSS lives the values of our client which are: -1....


  • Singapur, Singapore Agoda Full time

    The Opportunity: If you are looking for a rewarding and exciting career in customer service, we want you! We are currently looking to recruit Customer Experience Specialists to be based in our  Singapore office. This is a fantastic opportunity to develop your customer service skills while working for a fast-paced company that invests in its...

  • Civilian Officer

    4 weeks ago


    Singapur, Singapore Singapore Prison Service Full time

    A CIVILIAN CAREER WITH SPS - ARE YOU THE ONE WE ARE LOOKING FOR? A civilian career with Singapore Prison Service (SPS) is one with many opportunities. You will be deployed to various units alongside uniformed officers. Management Executive Scheme (MXS) (i) Extended Management Executive Scheme (E-MXS) An executive who is appointed under the Extended...