Customer Service Specialist – English

3 weeks ago


Singapur, Singapore Agoda Full time

The Opportunity:

If you are looking for a rewarding and exciting career in customer service, we want you We are currently looking to recruit Customer Experience Specialists to be based in our  Singapore office. This is a fantastic opportunity to develop your customer service skills while working for a fast-paced company that invests in its employees.

In this Role, you’ll get to: 

Deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone, email, and live chat). Professionally handle high volume of inquiries from clients and customers. You will be accountable for meeting individual (KPIs) and team goals. Understand and deliver business strategies and improve customer services through the execution of self-service. Continuously identify work process improvements. Communicate to Team Leaders and (or) Manager. Perform office-based administrative duties whenever required. Must demonstrate high degree of integrity and confidentiality – Maintain confidentiality of customer information at all times. Take ownership of issues and concerns of customers, including operational issues, pricing / invoice queries etc.

What you’ll Need to Succeed:

Good command of written and spoken English to handle English speaking customers. Personality traits – Good attitude, enthusiastic, detail-oriented, responsible, trustworthy, ethical and goal focused. Customer service skills – Attentiveness, empathy, patience and consistency, persuasion, immaculate telephone manners and communication skills. Analytical thinking and high problem-solving skills. Stress tolerance and able to work under pressured environment. Able to work on rotational shifts between 8am to 8pm including Public holidays.

It’s Great if you have:

Min. 1 year experience in Contact Centre environment handling inbound calls, emails and live chats. Fresh graduates who are passionate in customer service are also welcomed to apply.

In return, Agoda will:

Competitive salary Young and dynamic multinational team Possibility to travel Career opportunity regarding lateral moves within CEG teams and global locations as well as other departments within the company Continuous learning & development through corporate training programs Modern working environment 

You can read more about our hiring process in below article:



  • Singapur, Singapore Agoda Full time

    The Opportunity: If you are looking for a rewarding and exciting career in customer service, we want you! We are currently looking to recruit Customer Experience Specialists to be based in our  Singapore office. This is a fantastic opportunity to develop your customer service skills while working for a fast-paced company that invests in its...


  • Singapur, Singapore Prudential plc Full time

    Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support...


  • Singapur, Singapore Neuron Mobility Full time

    The Role This role reports into the Customer Service (CS) Team Lead. The CS Specialist will handle a large volume of inbound and outbound calls, emails, and chats with proficient knowledge and efficiency. This person will also be able to effectively link user complaints, our product and technology to troubleshoot and provide insights to the internal...


  • Singapur, Singapore Axcel Partners Full time

    We are looking for a highly motivated and committed Customer Service/Success Specialist to work for a renowned medical device clinic. As a Customer Service/Success Specialist, you will be the frontline of our customer interactions, ensuring positive experiences and satisfaction. You will play a pivotal role in addressing inquiries, resolving issues, and...

  • Contract Specialist

    4 weeks ago


    Singapur, Singapore Federal Acquisition Service Full time

    Summary As a Contract Specialist, you will be performing the full range of pre-award and post-award functions and satisfying customer needs through the placement of Government contracts. Location of position:  FAS Supply Chain Management Contracting Division, QSCCAA. Location will be determined upon selection. This branch responsible for...


  • Singapur, Singapore Triton AI Pte Ltd Full time

    Permanent position Well-spoken in English & Mandarin (to liaise with Chinese counterparts) With min 1 year of working experience in concierge/ hospitality/ customer servicing or front-facing functions Candidates with Automotive industry experience added advantage Working Hours: Monday - Saturday: 9.30 am - 7 pm; Sunday: 9.30 am - 6 pm (5 days work week) - 2...


  • Singapur, Singapore Hologic, Inc. Full time

    Accountabilities   Review and entry of Sales Orders into Oracle Manage and direct all Customer order holds/blocks to relevant parties for timely release Manual release (when necessary) of pick lists to 3PL for Customer orders Initiate returns and create RMA in Oracle Work with 3PL to ensure order fulfilment – on time in full (OTIF) Support...


  • Singapur, Singapore The International Air Transport Association Full time

    Employment Type: Permanent Contract Duration:  At IATA, we speak for the airlines of theworld, serving and supporting over 300 of them across all continents. Weare passionate and knowledgeable about the aviation industry, and we strive tomake it safer, smarter, more sustainable and more inclusive. We celebratediversity and inclusion in our workforce,...


  • Singapur, Singapore Agricultural Research Service Full time

    Summary This position is in the Agricultural Research Service (ARS), Headquarters (HQ), Office of the Assistant Chief Information Officer (ACIO) for the Research, Education and Economics (REE) Mission Area. The selectee is not required to report to a government office, however, the option to work in one of the Agency offices may be available. In this...


  • Singapur, Singapore Siemens Healthcare Pte Ltd Full time

    Do you want to join us in helping to fight the world's most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. We offer you a flexible and dynamic environment with opportunity to go beyond your comfort zone in order to grow...


  • Singapur, Singapore QSC Full time

    Overview The Customer Care Specialist is a high impact customer service position to support QSC’s sales in SE Asia. The successful candidate will be responsible for processing and managing finished goods and spare parts orders from QSC’s international partners around the region, and to effectively coordinate and facilitate shipment of goods from...


  • Singapur, Singapore Prudential plc Full time

    Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support...


  • Singapur, Singapore Indian Health Service Full time

    Summary We are seeking individuals who are passionate about making a positive impact on an under-served community. Are you capable of performing content analysis, collaborating with hiring managers, conducting regulatory research, and drafting succinct evaluations? If you have a desire to assist others, we welcome you to become a part of our team and...


  • Singapur, Singapore Prudential plc Full time

    Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support...


  • Singapur, Singapore NCS Group Full time

    At Singtel, our mission is to Empower Every Generation. We are dedicated to fostering an equitable and forward-thinking work environment where our employees experience a strong sense of Belonging, to make meaningful Impact and Grow both personally and professionally. By joining Singtel, you will be part of a caring, inclusive and diverse workforce that...


  • Singapur, Singapore KUEHNE + NAGEL Full time

    To join the Sterling team in ASP for building a Control Tower footprints in region. Accountable for all customer satisfaction and retention through excellent customer service standards. Your Role To join the Sterling team in ASP for building a Control Tower footprints in region. Accountable for all customer satisfaction and retention through excellent...


  • Singapur, Singapore Khoo Teck Puat Hospital Full time

    Associate Consultant / Consultant / Senior Consultant The Division of Infectious Diseases provides consultation on infectious disease related matter for both inpatient and outpatient services in Yishun Health. We are also actively involved in Infection Control and Antimicrobial Stewardship Program of our hospital. We are seeking accredited Infectious...


  • Singapur, Singapore Oxford Nanopore Technologies Full time

    We are looking for a confident and approachable Customer Operations Associate/Specialist. This role will suit someone who enjoys with the logistics aspect of an order, from preparing the order electronically to be issued to the Logistics team, to physically ship the goods and who likes to exceed customer expectations. The Details...The Customer Operations...


  • Singapur, Singapore Raute Group Full time

    The Electromechanical Specialist reports directly to the Service Manager and has responsibilities for the installation, maintenance, and troubleshooting of the woodworking machines for customers.ResponsibilitiesTechnical after Sales support to external, but also internal customers as required by the Company.Carry on site work as requested such as:Supervision...


  • Singapur, Singapore Snaphunt Full time

    The OfferWork alongside & learn from best in class talentJoin a market leader within TelecommunicationsOpportunity within a company with a solid track record of performanceThe JobAbout the DepartmentThe Technology and Operations function is comprised of five teams of specialists with distinct capabilities: business partnership, technology, operations, risk...