Customer Service officer

3 weeks ago


Singapur, Singapore Snaphunt Full time

The Offer

  • Work alongside & learn from best in class talent
  • Join a market leader within Telecommunications
  • Opportunity within a company with a solid track record of performance

The Job

About the Department

The Technology and Operations function is comprised of five teams of specialists with distinct capabilities: business partnership, technology, operations, risk governance and planning support and services. We work closely together to harness the power of technology to support our physical and digital banking services and operations. This includes developing, centralising and standardising technology systems as well as banking operations in Singapore and overseas branches.

 Job Responsibilities:

  • Inbound call handling for client Accounts servicing, campaigns, products enquiries and helpdesk enquiries;
  • Fulfillment follow through on case handling and with customers;
  • Ensure group compliance & control standards are observed and met in the execution of customers’ enquiries, transaction requests and maintaining confidentiality of Bank and customers’ information
  • Overtime is required based on the work load.

The Profile

  • You have at least 1 year experience within a Customer Service or Customer Success role, ideally within the Corporate Banking, Retail Banking and Telecommunications industry.
  • Training will be provided
  • Minimum of ITE, 'O' levels. Open for Fresh resource with any background.
  • Experience in Call Centre, Banking or Customer Service (calls and correspondents) environment will be an advantage.   
  • Possess a positive mindset with a “CAN-DO” attitude a and passion to deliver quality customer service.
  • Possess a pleasant voice, excellent comprehension, communication, interpersonal skills and work etiquette.
  • Good analytical skills; passion for working and is good in working with numbers.
  • Resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment.
  • Passion for working, responsible and with good working attitude.
  • Proficient in PC skills including MS Office applications.
  • Ability to work on staggered/rotational shifts including weekends and Public Holidays (5 Days Working in a week) to support 24x7 Contact Centre service operations.

The Employer

Our client offers a full spectrum of integrated information technology (IT) software solutions and services. Empowered to deliver Enterprise Client-Server or Multi-tier and Web-based solutions across the entire value chain, spanning on-site consulting services to turnkey software projects. Renowned in Asia-Pacific, the company is fully committed to quality, customer-oriented and multi-technology expertise.



  • Singapur, Singapore DBS Bank Full time

    Business Function Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business...


  • Singapur, Singapore Snaphunt Full time

    The OfferOpening within a company with a solid track record of successFlexible working optionsOpportunity to make a positive impactThe JobYour responsibilities will include:Attend to the walk in / call In customers.Customers Oriented.Approachable to customers.Understanding of POS System (Not Necessary as inhouse training will be given)The ProfileYou have at...


  • Singapur, Singapore Mary Chia Holdings Full time

    The Mary Chia story stemmed from the passion of one woman, its inspiring eponymous founder Mary Chia. The successful visionary first started the business by door-to-door treatments offering facials back in the 1980s. Today, the brand is built on the foundation of loyal customers who have since become part of the inspiring tale of one woman’s unwavering...


  • Singapur, Singapore TransitLink Full time

    Responsibilities:Sale of CEPAS cards and allied products at ticket or concession card replacement offices located at various MRT stations or bus interchanges Requirements: Minimum GCE N or O LevelCustomer service mindsetGood communication skills and pleasant dispositionWilling to perform shift work


  • Singapur, Singapore RichLand Logistics Full time

    ScopeTo execute daily operations in accordance to the processes and procedures establishedTo report any service related issues, escalations or failures to the supervisorTo liaise and follow up with customers on the delivery statusTo perform proper follow up procedures on all expedited shipmentsTo perform all reporting in a timely and appropriate mannerTo...


  • Singapur, Singapore ITCAN Pte Ltd Full time

    ITCAN PTE LTD, headquartered in Singapore, offers a full spectrum of integrated information technology (IT) software solutions and services. Empowered to deliver Enterprise Client-Server or Multi-tier and Web-based solutions across the entire value chain, spanning on-site consulting services to turnkey software projects. Renowned in Asia-Pacific, ITCAN is...


  • Singapur, Singapore Kuok Group Full time

    We have Great World, Tanglin Place, Tanglin Mall, Seletar Mall and Pasir Ris Mall, under Allgreen Properties .Responsibilities include:Manage and handle all customer service-related matters at Customer Service Counter Maintain high level of customer service standards Handle enquiries and feedback from shoppers and tenants Brand ambassador of the mall,...


  • Singapur, Singapore Training Vision Institute Full time

    handles enquiries or requests from customers or the public receive visitors or members of the public who walk into our training centres to make enquiries on our products. answer incoming phone calls, interact with customers, by email, or live chat. provide assistance with office reception functions e.g. answering phones, replying to correspondences, and...


  • Singapur, Singapore NEW ENGLAND BIOLABS PTE. LTD. Full time

    Roles & ResponsibilitiesMarketing Officer responsibilities include: Contributing in the implementation of marketing strategies Supporting the marketing manager in overseeing the department’s operations Organizing and attending marketing activities or events to raise brand awareness Successful applicant will also perform customer service role and assist...


  • Singapur, Singapore MATRIX PROCESS AUTOMATION PTE. LTD. Full time

    Roles & Responsibilities Attend and respond to incoming Calls, Emails and Call-Back requests, Live Chats (if applicable to the supported Project), within Service Levels and to deliver pleasant Customer Experiences Follow-up on all outstanding incidents/cases Logged all calls reported into the case management system Maintains and accurately update...


  • Singapur, Singapore Swatch Group Full time

    The company The Swatch Group Ltd is an international Group active in the manufacture and sale of finished watches, jewelry, watch movements and components. Swatch Group supplies nearly all components required for the watches sold by its 17 brands as Breguet, Harry Winston, Blancpain, Glashütte Original, Jaquet Droz, Léon Hatot, Omega, Longines,...


  • Singapur, Singapore Office of the Chief Information Officer Full time

    Summary As an IT Specialist, you will be responsible for providing subject matter expertise for GSA IT and its customers. Position : Office of GSA IT, Office of Digital Infrastructure Technologies (IDT), Infrastructure Management Division (IDTO). This is a virtual/remote duty location and will be determined after selection is made. Duties ...

  • IT Program Manager

    4 weeks ago


    Singapur, Singapore Office of the Chief Information Officer Full time

    Summary As an IT Program Manager you will develop, implement and/or oversee multi-year IT initiatives. Location of position:  GSA's Office of GSA IT, Financial Management IT Services Branch (IDCDA). This is a Virtual/Remote position and the duty location will be determined upon selection. We are currently filling one vacancy, but additional...


  • Singapur, Singapore United Overseas Bank Full time

    Senior Officer, Customer Service, Contact Centre Posting Date: 01-Jun-2023 Location: Singapore (City Area), Singapore, 048624 Company: United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific,...


  • Singapur, Singapore United Overseas Bank Full time

    Senior Officer, Customer Service, Contact Centre Posting Date: 09-May-2023 Location: Alexandra (City Area), Singapore, 048624 Company: United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific,...


  • Singapur, Singapore United Overseas Bank Full time

    Senior Officer, Customer Service, Contact Center Posting Date: 23-May-2023 Location: Singapore Company: 3677 About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate...


  • Singapur, Singapore Bollore Logistics Asia Pacific Full time

    About the role The incumbent will be part of a larger team within the Logistics department in providing seamless and customer-focused solutions to support the achievement of business objectives.What you will be doingCustomer Service Support Ensure customer’s orders are processed in a timely and accurately manner Ensure reports are submitted on a timely to...


  • Singapur, Singapore Bollore Logistics Asia Pacific Full time

    About the roleThe incumbent will be part of a larger team within the Logistics department in providing seamless and customer-focused solutions to support the achievement of business objectives.What you will be doingCustomer Service Support Ensure customer’s orders are processed in a timely and accurately manner Ensure reports are submitted on a timely to...


  • Singapur, Singapore KYOCERA DOCUMENT SOLUTIONS SINGAPORE PTE. LTD. Full time

    Roles & ResponsibilitiesResponsibility- Generate daily & monthly reports- Upload meter reading to our MR system for billing- Prepare service/billing reports per customers' requirement- And any other Call Centre duties when necessary- Resolve any operation issues, raise Credit Note or Debit Note as required and coordinate with Finance and Sales department-...


  • Singapur, Singapore United Overseas Bank Full time

    Senior Officer, Customer Service, Contact Center Posting Date: 29-May-2023 Location: Alexandra (City Area), Singapore, 048624 Company: United Overseas Bank Ltd About UOB United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific,...