Customer Service Resolution Specialist

7 days ago


Singapur, Singapore Prudential plc Full time
Customer Service Resolution Specialist

At Prudential plc, we're committed to delivering exceptional customer experiences. As a Customer Service Resolution Specialist, you'll play a vital role in ensuring our Enterprise Business customers and Financial Consultants receive top-notch support.

Key Responsibilities:
  • Investigate and resolve customer feedback and escalation cases in a timely and effective manner, meeting Service Level Agreement and KPI requirements.
  • Collaborate with internal stakeholders to create a positive service experience and drive process improvements.
  • Work closely with the PRUPanel Connect team to ensure seamless service delivery with partner healthcare institutions.
  • Support the Team Lead in reviewing processes, identifying service gaps, and implementing process improvements.
  • Develop comprehensive knowledge of insurance products and operational processes to effectively address customer inquiries.
  • Adhere to the company's code of conduct and comply with standard operating procedures for customer data privacy and protection.
  • Support initiatives to enhance business processes and systems.
  • Analyze data to identify issues and determine financial impact, developing actionable opportunities.
  • Support and review UAT test plans/results, ensuring all functionalities have been tested and defects have been identified and documented.

What You'll Need:

  • Excellent communication and problem-solving skills.
  • Ability to work collaboratively with internal stakeholders.
  • Strong analytical and problem-solving skills.
  • Knowledge of insurance products and operational processes.
  • Ability to work in a fast-paced environment.

Why Join Us:

At Prudential plc, we're dedicated to creating a culture of inclusion and diversity. We offer a platform for our people to do their best work, make an impact, and grow their careers. Join us and be part of a team that's passionate about delivering exceptional customer experiences.



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