Customer Service Representative

7 days ago


Singapur, Singapore Novo Recruitment Solutions Pte Ltd Full time
Customer Support Specialist

We are seeking a highly skilled and experienced Customer Support Specialist to join our team at Novo Recruitment Solutions Pte Ltd. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients and ensuring their needs are met.

Key Responsibilities:
  • Proactive Customer Service: Monitor customer service needs, follow up on service orders and jobs, and provide timely support to customers, customer coordinators, and account managers.
  • Service Delivery: Manage all service-related tasks, take in and enter orders and enquiries into the system, and ensure accurate data entry.
  • Quote Creation and Communication: Create quotes and communicate with customers regarding them.
  • Order Growth: Utilize phone sales experience to identify opportunities for order growth.
  • Delivery and Logistics: Send delivery instructions to the relevant supply point and monitor product delivery.
  • Issue Resolution: Address any issues pertaining to orders and provide recommendations for order rerouting if necessary.
  • Marketing and Sales: Actively market goods and services to consumers and fulfill contractual duties.
  • Key Account Management: Provide input on technical, service quality, and commercial concerns brought up by clients to the Key Account Manager, Business Stream, and Customer Service Team Lead.
  • Complaint Mechanism: Monitor grievances and non-compliances by implementing an enhancement/complaint mechanism.
Requirements:
  • Qualifications: Diploma or degree in any field of study.
  • Experience: At least two years of relevant experience working in customer service or comparable professions in the marine or aviation industry.
  • Skills: Strong sense of ethics, ability to operate under pressure, and adherence to deadlines. Excellent interpersonal skills, knowledge of various cultures, and strong written and oral English communication abilities.


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