Customer Order Specialist

6 days ago


Singapur, Singapore airbus Full time
Job Summary:

We are seeking a highly motivated and organized Customer Order Specialist to join our team at Satair Pte Ltd. As a key member of our Material Support & Services team, you will be responsible for providing exceptional customer service to our Airbus customers, ensuring timely and accurate processing of material orders.

Key Responsibilities:
  • Process and manage material orders received from customers, ensuring accurate and timely delivery of spare parts and related services.
  • Build and maintain strong relationships with customers, providing proactive and responsive support to resolve any issues or concerns.
  • Collaborate with internal teams to ensure seamless order processing and management, including Sales, Finance, and Logistics.
  • Measure and analyze key performance indicators (KPIs) to optimize material order activity and improve customer satisfaction.
  • Assist in the development and implementation of process improvements to enhance customer experience and operational efficiency.
Requirements:
  • Diploma with 2 or more years' experience in customer service, preferably in a dynamic environment.
  • Excellent communication and interpersonal skills, with ability to work effectively in a team environment.
  • Strong analytical and problem-solving skills, with ability to prioritize tasks and manage multiple projects simultaneously.
  • Proficiency in MS Office applications, particularly Excel and PowerPoint.
  • Knowledge of Lotus Notes tools and SAP is an advantage.
About Us:

Satair Pte Ltd is a leading provider of material support and services to the aerospace industry. We are committed to delivering exceptional customer service and supporting the growth of our customers.



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