Customer Order Management Specialist
2 months ago
Objective of the Role
Airbus Avionics, a key Original Equipment Manufacturer within the Airbus group, specializes in avionics and radome products for aircraft. To enhance customer engagement, Airbus Avionics has established regional facilities, including those in Singapore and Miami, which provide customer support, warehousing, and repair services. Additional repair capabilities are available in Kuala Lumpur and Beijing.
The incumbent will oversee the management of repair requests from clients, ensuring timely execution and accurate updates to IT systems regarding repair activity reports.
Key Responsibilities
- Oversee daily repair requests, maintaining effective communication with clients and repair facilities.
- Ensure high levels of customer satisfaction, contributing to the company’s top supplier ratings.
- Gather and compile repair activity data for weekly regional reporting and invoicing purposes.
- Manage Repair Orders utilizing SAP, Excel, or relevant systems, and prepare repair data for reporting and invoicing.
- Process Purchase Orders from repair stations in SAP and monitor the status of repairs.
- Track spare part inventory in Singapore and coordinate with headquarters for necessary replenishments.
- Handle warranty claims and follow up on outstanding payments for assigned customer accounts.
- Support business continuity and assist the 24/7 AOG team as required.
Additional Responsibilities:
- Participate in transformation and continuous improvement initiatives, including digitalization efforts.
- Assist in process updates and knowledge management activities.
- Engage in cross-functional team projects.
Qualifications
- Diploma holder with a minimum of 3 years of experience in Sales Administration or Logistics, preferably with a background in Customer Order Management.
- Self-motivated, resilient, and solution-oriented.
- Strong communication skills.
- Customer-focused approach.
- Proficient in MS Excel, MS Access, and SAP.
- Excellent verbal and written English skills.
- Ability to communicate in French is an advantage.
- Commitment to Airbus's strategic objectives and values.
- Capable of managing cross-functional and multicultural relationships.
- Driven by customer satisfaction and relationship management.
- Task-oriented with a focus on deadlines.
- Strong team player.
- Comfortable working independently within defined responsibilities.
- Supporter of innovation and transformation initiatives.
This position requires an understanding of potential compliance risks and a commitment to integrity, which is essential for the company's success and sustainable growth.
Company:
Airbus Singapore Private LimitedEmployment Type:
PermanentExperience Level:
ProfessionalJob Family:
Material Support & Services-
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