Satair - Warranty and Repair Operations Specialist

4 days ago


Singapur, Singapore airbus Full time
Position Overview:

This role is a fixed-term contract.

Objective of the Role:

Oversee the management of Repair, Lease, Exchange Orders, and Warranty claims to guarantee the prompt delivery of superior products and services, ensuring optimal customer satisfaction.

Key Responsibilities:

  • Serve as the primary liaison for inquiries related to Proprietary Parts repairs, leases, exchanges, and commercial matters from clients.
  • Administer customer Repair, Lease, Exchange Orders, and Warranty claims.
  • Generate Repair and Warranty Orders to authorized suppliers and repair facilities.
  • Engage with repair facilities on a daily basis to achieve performance benchmarks.
  • Provide clients with detailed updates regarding the status of repairs.
  • Efficiently manage Order conversions.
  • Closely monitor the entire supply chain process.
  • Evaluate and define service solutions tailored for airlines or MRO entities.
  • Collaborate with both internal and external partners to resolve customer-specific challenges.
  • Compile performance reports and coordinate with the engineering department.

Supplier and Repair Station Engagement:

  • Conduct follow-up meetings with suppliers and repair stations to ensure timely operations.
  • Monitor and ensure the implementation of improvement initiatives.

Additional Responsibilities:

  • Organize visits with suppliers, repair stations, and clients.
  • Assess and enhance internal and external processes.
  • Identify opportunities for efficiency enhancements.
  • Keep relevant stakeholders updated on changes.
  • Support the development of repair stations.
  • Observe market conditions closely.

Qualifications:

  • Degree in Aeronautics or Aeronautical Engineering is preferred.
  • 3-5 years of experience in Customer Order Management or Supply Chain.
  • Strong negotiation capabilities.
  • Expertise in purchasing and logistics.
  • Proficient in English and SAP.
  • Strong analytical and numerical skills.
  • Business insight and comprehension of customer requirements.
  • Technical knowledge and IT proficiency.
  • Experience in project management.

This position necessitates a commitment to integrity and compliance for the sustainable growth of the organization.

Company: Satair Pte Ltd

Contract Type: Fixed term

Experience Level: Professional

Job Family: Customer Account and Service Management



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