Repair & Warranty Specialist

3 weeks ago


Singapur, Singapore airbus Full time
Job Overview:

This is a contract role for 2 years, requiring a strong understanding of after-sales supply chain management.

Key Responsibilities:
  • Administer Repair/Lease/Exchange Orders, Conversions, and Warranty claims activities in accordance with Satair objectives and strategies.
  • Manage customers' Repair/Lease/Exchange Orders, Conversion & Warranty claims while closely monitoring suppliers/repair stations' performance.
  • Issue Repair and Warranty Orders to approved suppliers/repair stations.
  • Ensure internal/external customers are updated on the status of Repair / Lease / Exchange Orders, Conversion & Warranty claims.
  • Handle Order conversion: from Exchange to Sale, from Sale to Exchange, from Sale to Lease, from Lease to Sale, from Exchange to Lease, from Lease to Exchange.
  • Ensure daily communication with repair stations to guarantee performance targets of open repair orders in terms of time, costs & quality.
  • Provide customers with comprehensive and timely information / communication regarding the status of component repairs and/or alternative service solutions.
  • Ensure the repair order process for Proprietary Parts/Airbus drawing parts runs smoothly.
  • Monitor closely the supply chain upstream (suppliers/repair stations) and downstream (customers) concurrently as an end-to-end process.
  • Act as the direct contact for customers regarding process/status, commercial issues, and AOG (Aircraft On Ground) inquiries/orders.
  • Analyse, assess, and define service solutions (repair / lease / exchange) for airlines or MRO companies – in particular, the timely/time-optimized solution delivery in the event of delivery difficulties.
  • Evaluate and assess customer-specific problems/complaints as well as coordination of the developed delivery solutions with Airbus & Satair-internal departments and external interfaces, taking into account all activities in the supply chain.
  • Repair, purchase, and sales processing and material process management of AIRBUS drawing parts (spare parts).
  • Control and monitoring of complete orders as well as consolidation of information regarding the overall situation of customer-specific spare parts supply.
  • Control of the contractually agreed delivery times (based on the key performance indicators (KPIs)) and preparation of the higher-level orders.
  • Continuous preparation of potential for improvement along the process chain, including the development of decision templates for general delivery improvements for management.
  • Prepare performance reports when required reflecting: (1) New, closed, and open claims o Shop Processing Time (SPT) / Turn-Around-Time (TAT) (2) Action tracker.
  • Liaise with Airbus engineering department on technical queries.
Supplier/Repair Stations Relations:
  • Initiate follow-up sessions/calls with suppliers/repair stations to ensure contractual Shop Processing Time (SPT) and Turn-Around-Time (TAT) are met and processes are aligned involving the relevant stakeholders.
  • Initiate & follow up on action tracker to ensure improvement plans are met.
Secondary Responsibilities:
  • In agreement with HO ASOMRM, participate in and plan external and internal visits with suppliers/repair stations and customers.
  • In cooperation with ASOMRM Process Specialist, ensure internal and external processes are reviewed and improved where needed.
  • Identify, initiate, or offer suggestions to improve efficiency internally and with suppliers/repair stations and along the value chain.
  • Keep HO ASOMRM, relevant Product Manager/Service Management/Repair Network Management as well as the Process Specialist informed of changes in supplier/repair stations performance.
  • Support the further development of individual repair stations with regards to repair capability in close cooperation with the Repair Network Management team.
  • Monitor and report on political and other conditions in the marketplace of importance to Satair's competitiveness, including competitors' behavior and activities.
Job Requirements:
  • Diploma (Degree in Aeronautics / Aeronautical Engineering is preferred).
  • Minimum 3-5 years working experience in Customer Order Management or Supply Chain or similar (good understanding of After Sales Supply Chain).
  • Negotiation skills.
  • Professional & practical insight and experience with purchasing and logistics (knowledge of Supply Chain fundamentals).
  • Good working knowledge of English, both written and oral.
  • Working knowledge of SAP.
  • Good analytical and numeracy skills.
  • PC literacy, including word processing, spreadsheets, and database use.
  • Good business acumen.
  • Knowledge of Customer Business & Operations, Customer expectations & needs.
  • Knowledge of Export Control Basics.
  • Technical Data Awareness.
  • Knowledge of Maintenance Oriented Airworthiness Rules & Maintenance operation.
  • IT affinity to support the digitalization of manual processes.
  • First experience in project management (LBIP / Agile...).

This role requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation, and sustainable growth.

Company: Satair Pte Ltd

Contract Type: Fixed term

Experience Level: Professional

Job Family: Customer Account and Service Management



  • Singapur, Singapore airbus Full time

    Job Description:Role Overview:This is a contract position for 2 years, requiring a high level of expertise in customer order management and supply chain operations.Key Responsibilities:Manage customer orders, conversions, and warranty claims, ensuring timely and cost-effective delivery of products and services.Act as the central point of contact for...


  • Singapur, Singapore airbus Full time

    Position Overview:This role is a fixed-term contract.Objective of the Role:Oversee Repair, Lease, Exchange Orders, and Warranty claims to guarantee prompt delivery of superior products and services, ensuring optimal customer satisfaction.Key Responsibilities:Serve as the primary liaison for inquiries related to Proprietary Parts repairs, leases, exchanges,...


  • Singapur, Singapore airbus Full time

    Position Overview:This role is a fixed-term contract.Objective of the Role:Oversee the management of Repair, Lease, Exchange Orders, and Warranty claims to guarantee the prompt delivery of superior products and services, ensuring optimal customer satisfaction.Key Responsibilities:Serve as the primary liaison for inquiries related to Proprietary Parts...


  • Singapur, Singapore airbus Full time

    Job Summary:This is a contract role for 2 years, requiring a highly skilled professional to administer Repair/Lease/Exchange Orders, Conversions, and Warranty claims activities in accordance with Satair objectives and strategies.Key Responsibilities:Act as the central point of contact for Proprietary Parts repair, lease, and exchange inquiries, as well as...


  • Singapur, Singapore airbus Full time

    Job Description: This is a contract role for 2 years.Job ObjectivesAdminister Repair/Lease/Exchange Orders, Conversions, Warranty claims activities in accordance with Satair objectives and strategies ensuring that our products and services are delivered on time, quality and cost for highest customers’ satisfactionJob ResponsibilitiesAct as the central...

  • Warranty Engineer

    28 minutes ago


    Singapur, Singapore Alstom Full time

    Job Title: Warranty EngineerAt Alstom, we are committed to delivering high-quality transportation solutions that meet the evolving needs of our customers. As a Warranty Engineer, you will play a critical role in ensuring the reliability and performance of our signaling systems.Job Summary:We are seeking an experienced Warranty Engineer to join our team in...


  • Singapur, Singapore airbus Full time

    Job Title: Assistant Customer Order SpecialistJob Summary:We are seeking a highly skilled and detail-oriented Assistant Customer Order Specialist to join our team at Airbus Singapore Private Limited. As a key member of our customer support team, you will be responsible for managing repair activities, ensuring customer satisfaction, and contributing to the...


  • Singapur, Singapore airbus Full time

    Job Summary:We are seeking a highly skilled and experienced Avionics Repair Specialist to join our team at Airbus Singapore Private Limited. As a key member of our Customer Order Desk, you will be responsible for managing repair activities, ensuring timely liaison with customers and repair stations, and updating IT systems databases with repair activity...


  • Singapur, Singapore ALWAYSHIRED PTE. LTD. Full time

    Job SummaryWe are seeking a skilled Mechanic (Motorcycle Repair Specialist) to join our team at AlwaysHired Pte Ltd in Queenstown. As a key member of our service team, you will be responsible for performing fault diagnosis, servicing, and repair work on all types of motorcycles to ensure they meet manufacturer specifications for roadworthiness.Key...

  • Warranty Engineer

    2 days ago


    Singapur, Singapore Alstom Full time

    At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter mobility...

  • Warranty Engineer

    2 days ago


    Singapur, Singapore Alstom Full time

    Job Title: Warranty EngineerAt Alstom, we are seeking a highly skilled Warranty Engineer to join our team in Singapore. As a Warranty Engineer, you will be responsible for leading site investigations, analyzing anomalies, and performing troubleshooting on signaling systems during the Defect Liability Period/Extended Warranty period.Key Responsibilities:Lead...


  • Singapur, Singapore airbus Full time

    Job OverviewAirbus Avionics is a leading Original Equipment Manufacturer within Airbus, responsible for avionics and radomes products for aircraft.The company has established facilities in Singapore and Miami to provide regional Customer Support, warehousing, and repair capabilities. Repair capabilities also exist in Kuala Lumpur and China (Beijing and...


  • Singapur, Singapore ALWAYSHIRED PTE. LTD. Full time

    Job Title: Mechanic (Motorcycle Repair / Queenstown)We are seeking a skilled Mechanic to join our team at AlwaysHired Pte Ltd in Queenstown. As a Mechanic, you will be responsible for performing fault diagnosis, servicing, and repair work on all types of motorcycles to ensure they meet manufacturer specifications for roadworthiness.Key...


  • Singapur, Singapore Goltens Full time

    Job Summary:Goltens is seeking a skilled Mechanical Repair Specialist to join our team. As a key member of our Flying Squad, you will be responsible for performing mechanical overhauling, reconditioning, and repairs of engine parts.Key Responsibilities:Conduct thorough inspections and repairs of 4-stroke and 2-stroke engine partsIdentify and order...


  • Singapur, Singapore Goltens Full time

    Job Summary:Goltens is seeking a skilled Mechanical Repair Specialist to join our team. As a key member of our Flying Squad, you will be responsible for performing mechanical overhauling, reconditioning, and repairs of engine parts.Key Responsibilities:Perform mechanical repairs and maintenance on 4-stroke and 2-stroke engine parts.Identify parts that need...


  • Singapur, Singapore Goltens Full time

    Job Summary:We are seeking a highly skilled Mechanical Repair Specialist to join our team at Goltens. As a key member of our Flying Squad, you will be responsible for performing mechanical overhauls, reconditioning, and repairs of 4-stroke and 2-stroke engine parts.Key Responsibilities:Perform mechanical overhauls, reconditioning, and repairs of engine parts...


  • Singapur, Singapore Panasonic Full time

    Job SummaryAs an Electronics Repair Specialist at Panasonic Avionics Corporation, you will be responsible for performing routine tasks such as repair, modification, calibration, troubleshooting, and testing of In-Flight Entertainment Systems to ensure repair shop quality standards are met.Responsibilities:Set up, calibrate, test, and troubleshoot circuits,...


  • Singapur, Singapore PRISM+ Full time

    Job SummaryWe are seeking a skilled and experienced Onsite TV Repair Specialist to join our team at PRISM+. As an Onsite TV Repair Specialist, you will be responsible for providing top-notch repair, service, and customer support during onsite visits. Your expertise in configuring Ceiling Fan/TV/Monitor setups and troubleshooting issues will be invaluable to...


  • Singapur, Singapore Singapore Airlines Full time

    Repair Management ExecutiveThe successful candidate will be part of the strategic sourcing department in SIA Engineering Division. He/she will support the repair management functions, ensuring the airline's component repair needs are met efficiently.Key ResponsibilitiesSource and develop a network of competitive MRO suppliers to support the airline's...

  • Engineering Manager

    6 days ago


    Singapur, Singapore Singapore Airlines Full time

    Job Title: Engineering Manager - Component RepairJob Summary:The successful candidate will join the strategic sourcing department in SIA Engineering Division. He/she will support the repair management functions.Key Responsibilities:Source and develop a network of competitive MRO suppliers to support the airline's component repair needsManage component repair...