Customer Service Representative

4 weeks ago

Singapur, Singapore Singtel Full time

At Singtel, our mission is to empower every generation by fostering a culture of excellence and innovation. We are dedicated to creating a work environment that values diversity, equity, and inclusion, where our employees can grow professionally and personally.

Key Responsibilities:

  • Provide exceptional customer service to Singtel customers and stakeholders, ensuring a positive and memorable experience.
  • Proactively promote Singtel's products and services, leveraging your knowledge and expertise to drive sales and revenue growth.
  • Stay up-to-date with industry trends and developments, applying your knowledge to deliver best-in-class service and support.
  • Take ownership of complex customer issues, working collaboratively with internal teams to resolve problems and ensure customer satisfaction.
  • Develop and maintain strong relationships with customers, identifying opportunities to upsell and cross-sell Singtel's services.
  • Collaborate with cross-functional teams to drive business growth and improve operational efficiency.
  • Participate in ongoing training and development programs to enhance your skills and knowledge, staying ahead of the curve in the ever-evolving telecommunications industry.

Requirements:

  • Minimum N/O/A Level, NITEC certificate
  • Minimum 1 to 2 years of experience in customer service, preferably in a call centre, hospitality, retail, telesales, or similar fields
  • Excellent communication and interpersonal skills, with a strong command of English
  • Bonus points for experience with CMS software and Microsoft Excel (Pivot table, v-lookup, formulas)

What We Offer:

  • A dynamic and inclusive work environment that values diversity and promotes growth
  • A comprehensive benefits package, including flexible work arrangements and ongoing training and development programs
  • Internal mobility opportunities to advance your career and take on new challenges

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