Client Success Manager
4 days ago
About Scale Insights PTE. LTD.
Scale Insights PTE. LTD. is a SaaS company that empowers brand owners to scale their business on the Amazon marketplace by automating advertising campaigns using rule-based algorithms.
We are seeking an experienced Client Success Manager to join our team and ensure customer satisfaction and long-term success.
Job Description:
The successful candidate will be responsible for managing client relationships, identifying opportunities for growth, and ensuring the smooth delivery of our products and services.
Key Responsibilities:
- Client Relationship Management:
- Serve as the primary point of contact for a portfolio of clients.
- Develop and maintain strong, long-lasting client relationships.
- Conduct regular check-ins and reviews to ensure client satisfaction.
- Account Growth and Sales:
- Identify opportunities to upsell or cross-sell additional products/services.
- Collaborate with sales and marketing teams to achieve revenue targets.
- Prepare and deliver client presentations, proposals, and reports.
- Coordination and Communication:
- Liaise between clients and internal teams to ensure successful delivery of solutions.
- Communicate client requirements and feedback to the relevant teams.
- Ensure prompt resolution of client issues and concerns.
- Performance Monitoring and Reporting:
- Track account performance and key metrics.
- Provide regular updates to clients and internal stakeholders.
- Analyze client data to identify trends and recommend improvements.
- Strategic Planning:
- Develop account plans tailored to client needs and business goals.
- Monitor industry trends and client-specific challenges to anticipate needs.
- Support the onboarding of new clients to ensure a seamless experience.
Job Requirements:
- A minimum of 2 years of experience in account management, project leadership, or technology consulting.
- Strong consulting skills and ability to drive business value, facilitate discussions, handle objections, and influence C-level conversations.
- Excellent communication skills to articulate technical issues to diverse audiences.
- Ability to manage multiple accounts and prioritize tasks effectively.
- Proven track record of highly professional customer service in a fast-paced, dynamic environment.
- Analytical mindset with problem-solving abilities.
- Proficiency in CRM software.
Estimated Salary: $80,000 - $110,000 per annum, depending on experience.
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