Client Success Manager

4 days ago


Singapore SCALE INSIGHTS PTE. LTD. Full time

About Scale Insights PTE. LTD.

Scale Insights PTE. LTD. is a SaaS company that empowers brand owners to scale their business on the Amazon marketplace by automating advertising campaigns using rule-based algorithms.

We are seeking an experienced Client Success Manager to join our team and ensure customer satisfaction and long-term success.

Job Description:

The successful candidate will be responsible for managing client relationships, identifying opportunities for growth, and ensuring the smooth delivery of our products and services.

Key Responsibilities:

  • Client Relationship Management:
    • Serve as the primary point of contact for a portfolio of clients.
    • Develop and maintain strong, long-lasting client relationships.
    • Conduct regular check-ins and reviews to ensure client satisfaction.
  • Account Growth and Sales:
    • Identify opportunities to upsell or cross-sell additional products/services.
    • Collaborate with sales and marketing teams to achieve revenue targets.
    • Prepare and deliver client presentations, proposals, and reports.
  • Coordination and Communication:
    • Liaise between clients and internal teams to ensure successful delivery of solutions.
    • Communicate client requirements and feedback to the relevant teams.
    • Ensure prompt resolution of client issues and concerns.
  • Performance Monitoring and Reporting:
    • Track account performance and key metrics.
    • Provide regular updates to clients and internal stakeholders.
    • Analyze client data to identify trends and recommend improvements.
  • Strategic Planning:
    • Develop account plans tailored to client needs and business goals.
    • Monitor industry trends and client-specific challenges to anticipate needs.
    • Support the onboarding of new clients to ensure a seamless experience.

Job Requirements:

  • A minimum of 2 years of experience in account management, project leadership, or technology consulting.
  • Strong consulting skills and ability to drive business value, facilitate discussions, handle objections, and influence C-level conversations.
  • Excellent communication skills to articulate technical issues to diverse audiences.
  • Ability to manage multiple accounts and prioritize tasks effectively.
  • Proven track record of highly professional customer service in a fast-paced, dynamic environment.
  • Analytical mindset with problem-solving abilities.
  • Proficiency in CRM software.

Estimated Salary: $80,000 - $110,000 per annum, depending on experience.



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