Client success manager
6 days ago
Full Time Singapore Corporate Travel Other Job ID:5215
Update 2024-11-20
Job Description
About Us
Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.
Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.
We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.
We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.
In this Role, you’ll get to:
Seek opportunities for personal and professional growth, including training and certification.
Attend relevant industry events and conferences to network and share knowledge.
Stay up-to-date with industry trends, best practices, and competitors' offerings.
Participate in cross-functional teams to enhance overall client satisfaction.
Mentor and provide guidance to junior account managers, sharing knowledge and best practices.
Collaborate with other departments (e.g., operations, finance, marketing) to ensure a seamless client experience.
Work with internal teams to ensure smooth service delivery and issue resolution.
Analyze client data to identify trends, opportunities, and potential risks.
Develop and implement account strategies to optimize client satisfaction and retention.
Work closely with the sales team to identify and target new key clients.
Negotiate and close contracts with clients, ensuring profitability and alignment with company goals.
Identify opportunities to grow revenue through upselling, cross-selling, and renewals.
Act as the primary point of contact for clients, providing timely and accurate information and updates.
Identify and understand client needs and expectations, ensuring they are met or exceeded.
Develop and maintain strong relationships with key clients through regular communication and meetings.
What you'll Need to Succeed:
Willingness to travel for client meetings and industry events.
Proficiency in Microsoft Office suite, especially Excel, Word, and Power Point.
Ability to work independently and as part of a team, managing multiple accounts and priorities.
Strong analytical skills, with the ability to interpret data and make informed decisions.
Excellent negotiation, communication, and presentation skills.
Proven ability to develop and maintain strong client relationships.
5+ years of experience in a client-facing role, preferably in the business travel or travel management industry.
Bachelor's degree in business administration, marketing, or a related field.
Why Trip.com Group
We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respects team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrating your success by recognizing the progress you have made.
What’s more?
Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions.
Internal transfer is encouraged, and global job rotation program enables you to pursue a global career path and make global impact.
We provide learning opportunities to further your career in areas of leadership capability, soft skill, and professional expertise.
We encourage flexible work arrangements.
Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.
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