Client success manager- apac
7 days ago
About LRN:Do you want to use your client service and sales experience to help people around the world do the right thing? Join us at LRN to be a part of a global company where you can make an impact.LRN is a fast-growing Saa S company providing ethics and compliance management solutions to help clients navigate complex regulatory environments and foster ethical and responsible cultures. After two recent acquisitions and significant organic growth we are proud to be serving nearly 3,000 clients across the US, EMEA, APAC, and Latin America. Our state-of-the-art platform offers clients an intuitive user interface, mobile app, robust analytics, and industry benchmarking enabling clients to create, manage, deliver, analyze, and audit their ethics and compliance programs to align with regulatory guidance. We help some of the world’s most recognized brands reduce organizational risk – enabling them to focus on what they do best.Position Overview:LRN is seeking a Client Success Manager to maintain relationships and ensure value delivery within our existing customer base. In this role, you will be one of two primary points of contacts for clients with the other being a delivery Project Manager. You will work closely with the Project Manager and other LRN teams to ensure successful adoption and utilization of the LRN solution set (library content, platform, bespoke learning solutions, and advisory consulting). You will be an ambassador for LRN by being a trusted strategic advisor to our clients, a strong customer advocate, and the link between LRN and our existing customer base.The individual in this role will have the opportunity to:Act as the strategic partner between LRN and several of our most important and strategic clients by building relationships with multiple contacts and buying centres.Participate in the planning process with clients regarding the deployment and utilization of LRN’s licensed solution set.Proactively analyze client health metrics, and usage of products and content, and recommend optimization and improvements as appropriate.Execute ongoing formal Program / Business Reviews with client stakeholders and sponsors.Monitor all account work streams and projects (i.e., working with internal teams to ensure client satisfaction).Manage all commercial aspects of the relationship including contract amendments, recognition forecasting, statement of work, pricing, and service credits.Grow existing accounts by finding new buyers and introducing new and/or enhanced LRN products/solutions to existing buyers.Represent the voice of our clients to internal teams including sales, content and technology.Requirements:Qualifications and skills:Minimum of three years of solid client-facing relationship or account management with experience retaining and expanding a book of existing accounts.Exceptional relationship development and management abilities and a proven commitment to customer service.Experience supporting individuals who are using a Saa S business application.Ability to bring clarity, structure and discipline to a variety of situations and environments and experience working with complex projects.Extremely effective written, oral, and presentation communication skills.Strong Microsoft Office skills and a working knowledge of technology and system interfaces.Familiarity with Salesforce.com.Knowledge of Customer Success Management tools like Gainsight.Knowledge of Ethics and Compliance learning space and/or working with learning platforms and solutions.A high degree of ethics and integrity and a desire to help organizations do the right thing and to pursue LRN’s mission of inspiring principled performance.Benefits:LRN is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.#J-18808-Ljbffr
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Client success manager- apac
7 days ago
Singapore LRN Corporation Full timeAbout LRN: Do you want to use your client service and sales experience to help people around the world do the right thing? Join us at LRN to be a part of a global company where you can make an impact. LRN is a fast-growing Saa S company providing ethics and compliance management solutions to help clients navigate complex regulatory environments and foster...
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Client success manager, apac
7 days ago
Singapore This Is An IT Support Group Full timeThe TP ICAP Group is a world leading provider of market infrastructure.Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions.Through our people and technology, we connect clients to superior liquidity and data...
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Client success manager, apac
6 days ago
Singapore PARAMETA SOLUTIONS Full timeThe TP ICAP Group is a world leading provider of market infrastructure.Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions.Through our people and technology, we connect clients to superior liquidity and data...
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Client Success Manager, APAC
2 weeks ago
Singapore PARAMETA SOLUTIONS (SINGAPORE) PTE. LIMITED Full timeRoles & ResponsibilitiesThe TP ICAP Group is a world leading provider of market infrastructure.Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions.Through our people and technology, we connect clients to superior...
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Customer success manager
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Customer success manager
6 days ago
Singapore This Is An IT Support Group Full timeWhy Join Us?Cyberint , a market leader in External Risk Management, helping organizations to accelerate the detection, response and remediation of their external threats, was recently acquired byCheck Pointand is looking for aCustomer Success Manager (CSM) to cover APACand bolster our Customer Success team. If you're driven by the challenge of enhancing...
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Singapore Statista Full timeUnlock Client Success in Greater China As a Client Success Portfolio Manager at Statista, you will be responsible for managing our client portfolio within the Greater China region. Your primary goal will be to nurture client relationships throughout their subscription lifecycle, delivering outstanding client experiences across the journey from onboarding to...
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Director, apac alternatives client platform
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