Client Success Executive
4 days ago
About Propseller
In 2024, Propseller has been ranked #1 Fastest-Growing Real Estate Company in APAC by the Financial Times and #10 in Singapore’s fastest-growing companies 2024 by The Straits Times and Statista
In August 2022, Propseller raised a US$12M Series A led by Vertex Ventures, the VC arm of Temasek, the investment company owned by the Government of Singapore and the Series A lead investor of Grab.
Propseller’s mission is to help people build wealth with real estate. We’re building an end-to-end real estate transaction platform and towards that goal, we started the journey by building a technology-powered real estate brokerage that is valuable, reliable and fairly priced.
By elevating the most human part of the service with top in-house agents and industrialising all the rest with technology and centralised operations, we became Singapore's most loved real estate agent with an average Google My Business rating of 4.8/5 (700+ reviews).
The next phase of the journey is to go from helping people sell their homes to becoming the No. 1 brand for people to move from one home to the next: sell, buy, and finance.
Find out more at: propseller.com/careers/.
Role DescriptionThe Client Success Executives are the strategic and supportive partners for our clients and Real Estate Consultants. As Client Success Executives, you own client portfolios and ensure an elite client experience, from smooth onboarding, and managing property listings, to coordinating viewings, all aimed at facilitating successful closing. This is an excellent position for a highly motivated and capable professional with a radiant passion for making clients successful and happy.
Manage the Property Listings of a Portfolio:
- Manage Listing Activations: Ensure the timely and accurate activation of assigned listings by creating, publishing, and reviewing engaging, high-quality descriptions aimed at attracting potential buyers.
- Coordinate Marketing and Staging: Oversee the scheduling and coordination of photoshoots and property staging to showcase each listing at its best.
- Execute Advertising Strategies: Execute targeted listing advertising strategies to maximise visibility and drive marketing effectiveness.
Client Onboarding and Management:
- Client Onboarding and Relationship Management: Seamlessly onboard new clients using Propseller's integrated tools, serving as their secondary point of contact to ensure a smooth transition and strong initial experience.
- Support Excellence: Enhance client satisfaction by delivering gold-standard support, meeting and exceeding service expectations to foster positive, lasting relationships.
Coordination & Stakeholder Management:
- Viewing Coordination: Effectively manage property owners' availability for viewings over several weeks, optimising schedules within fixed and limited viewing windows to maximise convenience and exposure.
- Checkpoint Call Scheduling & Reporting: Schedule regular checkpoint calls with clients, Real Estate Consultants and other internal teams and prepare comprehensive listing performance reports, offering valuable insights and updates to keep clients informed and engaged.
- Cross-Functional Collaboration: Work closely with internal teams to address client needs, ensuring seamless service delivery and a cohesive experience across all touchpoints.
Others:
- Process Improvement Projects: Participate in ad-hoc projects aimed at enhancing current systems and processes, identifying areas for efficiency and effectiveness gains.
- Reporting & Knowledge Sharing: Generate regular reports and join improvement-sharing sessions to promote best practices and continuous development within the team.
You are detail-oriented, highly organised, and skilled in communication and multitasking. You thrive in client-facing roles, genuinely enjoy helping clients achieve their goals, and bring a passion for building meaningful relationships. You have experience in roles like Customer Service, Sales, or Marketing, where you've honed your ability to understand client needs and deliver exceptional support.
Requirements- Education: Diploma or degree required;
- Experience: At least 6 months in a client-facing role, demonstrating customer service skills and professionalism;
- Language Proficiency: Fluent in both written and spoken English;
- Technical Skills: Proficient in Google Suite and MS Office, with strong overall computer skills;
- Work Availability: Available to work five days a week, including one weekend day per week and some public holidays (in which case, you’ll get off-in-lieu to compensate);
- Exceptional Communication Skills: You have a natural ability to connect with diverse clientele, adapting your communication style to build rapport and ensure clear, effective interactions;
- Organised and Multi-Tasking: You excel at time management and prioritising tasks, consistently completing work efficiently and on schedule;
- Fast and Detail-Oriented: With a meticulous eye for detail, you review your work carefully to ensure high quality while maintaining a quick turnaround;
- Client-Centric Approach: You genuinely enjoy interacting with clients and are dedicated to making Propseller clients successful through attentive, supportive service;
- Resilient and Persistent: You demonstrate resilience when facing challenges or pushback and have the determination to see tasks through to completion.
- Central office: WeWork office near Lavender, Bendemeer, and Farrer Park MRT;
- Swimming pool and gym access: access to our office swimming pool and gym;
- Cutting-edge equipment: MacBook Pro, Jabra headset, fully integrated CRM, and more;
- Quarterly town halls: Quarterly town halls including company-wide physical gatherings;
- Team lunch budget: Quarter budget for team bonding lunches or dinners;
- Bi-annual performance and salary reviews: giving all the opportunity to progress fast;
- Corporate health insurance: with HSBC Life, including hospitalisation, general practitioners, TCMs, specialists and dental consultations.
- 100 amazing “Professional fire makers” as colleagues: Experience a fast-paced, innovative tech startup culture, collaborating with a team of talented and upbeat "Sunshine" colleagues who bring positivity and energy to work every day;
- Impact: Opportunity to make an impact by guiding people through one of life’s biggest financial decisions, buying or selling a home.
Ideal length: 2 weeks
If your application is selected:
- Interview 1 (30 min) – Online: Introductory call with the Talent Acquisition Team
- Online test (10-min)
- Interview 2 (1hr) – Physical: Meet with our Client Success Manager (hiring manager)
- Interview 3 (1hr) – Online: Meet with our Head of Operations & People & Culture Director
- Interview 4 (Full Day & On-site) :
- Experience a 1-day immersive training and job simulation, offering a real-world preview of the role and an opportunity to connect with the team (stipend provided)
- Meet the Co-founder & CPO (30 min)
6. Welcome aboard
On-target earnings of $3,400 to $3,650 / month (90% base, 10% variable) + Stock options
Tell employers what skills you have
CRM
Ability to Multitask
Customer Experience
Listings
Client Services
Property
Client Communications
Customer Success
Customer Relationship Management (CRM)
Real Estate
-
Client Success Director
3 weeks ago
Singapore MCI Global Full timeWe are seeking an experienced Client Success Director to join our team at MCI Global. As a key member of our Client Success department, you will be responsible for building and maintaining strong relationships with our clients, ensuring their satisfaction, and driving growth opportunities within existing accounts.Key Responsibilities: Independently manage a...
-
Client Success Executive
1 week ago
Singapore FOMO PAY PTE. LTD. Full timeRoles & ResponsibilitiesAbout FOMO PayFounded in 2015, FOMO Pay Pte Ltd is a major payment institution (License No. PS20200145) regulated under the Payment Services Act in Singapore, licensed by the Monetary Authority of Singapore (MAS) to conduct Cross-border Money Transfer Service, Domestic Money Transfer Service, Digital Payment Token Service, and...
-
Client success executive
2 weeks ago
Singapore FOMO PAY PTE. LTD. Full timeAbout FOMO Pay Founded in 2015, FOMO Pay Pte Ltd is a major payment institution (License No. PS20200145) regulated under the Payment Services Act in Singapore, licensed by the Monetary Authority of Singapore (MAS) to conduct Cross-border Money Transfer Service, Domestic Money Transfer Service, Digital Payment Token Service, and Merchant Acquisition Service....
-
Client Success Executive
2 months ago
Singapore FOMO Pay Full timeAbout FOMO Pay Founded in 2015, FOMO Pay Pte Ltd is a major payment institution (License No. PS20200145) regulated under the Payment Services Act in Singapore, licensed by the Monetary Authority of Singapore (MAS) to conduct Cross-border Money Transfer Service, Domestic Money Transfer Service, Digital Payment Token Service, and Merchant Acquisition...
-
Client Success Lead for Regional Clients
7 days ago
Singapore GARTNER ADVISORY (SINGAPORE) PTE LTD Full timeUnlock the Full Potential of Your Gartner MembershipGARTNER ADVISORY (SINGAPORE) PTE LTD is seeking a highly skilled Client Success Manager to join our team in Singapore. As a key member of our Client Success team, you will be responsible for ensuring that our clients receive maximum value from their Gartner membership.About the Role:In this exciting role,...
-
Client Success Manager
1 week ago
Singapore GARTNER ADVISORY (SINGAPORE) PTE LTD Full timeRoles & ResponsibilitiesWhat makes Gartner a great place to work?We're recognized worldwide as a great place to work year after year. We've been recognized by Fortune as one of the World’s Most Admired Companies, named a Best Place to Work for LGBTQ Equality by the Human Rights Campaign Corporate Equality Index and a Best Place to Work for Disability...
-
Client success manager
3 weeks ago
Singapore Molten Ventures Plc Full timeThought Machine’s mission is bold – to properly and permanently rid the world’s banks of legacy technology. To achieve this, we have developed the foundations of modern banking through core and payments technology which run natively in the cloud. What we are attempting is hard and means we need great people working together to build great technology....
-
Client success excutive
3 weeks ago
Singapore Propseller Full timeAbout Propseller In 2024, Propseller has been ranked #1 Fastest-Growing Real Estate Company in APAC by the Financial Times and #10 in Singapore’s fastest-growing companies 2024 by The Straits Times and Statista!Propseller’s mission is to help people build wealth with real estate. We’re building an end-to-end real estate transaction platform and...
-
Client Success Portfolio Manager
1 month ago
Singapore Statista Full timeUnlock Client Success in Greater China As a Client Success Portfolio Manager at Statista, you will be responsible for managing our client portfolio within the Greater China region. Your primary goal will be to nurture client relationships throughout their subscription lifecycle, delivering outstanding client experiences across the journey from onboarding to...
-
Client success manager
3 weeks ago
Singapore Quantcast Full timeWe are Quantcast. A global Demand Side Platform (DSP) powered by AI. Rooted in our DNA is a strong foundation of measurement and consumer analytics, enabling us to empower marketers to reach audiences and achieve measurable advertising outcomes across the Open Web. We're hiring a Customer Success Manager to work on our Commercial team in Singapore. In...
-
Senior Director, Client Success
1 week ago
Singapore NTT GLOBAL DATA CENTERS HOLDING ASIA PTE. LTD. Full timeThe Senior Director, Client Success is a leadership role, responsible for managing a team of Client Success Managers who build post-sales relationships with clients to drive and increase adoption and utilization of company products and services. This role is accountable for leading and managing the identification of opportunities and closing of additional...
-
Client success partner
2 weeks ago
Singapore GARTNER ADVISORY Full timeAbout the role: The Client Success team follows a Client for Life Philosophy, and individuals in this role ensure that every Gartner client receives value far exceeding their investment. Associates seek to understand and surface clients’ business priorities, break down challenges, and identify the most effective ways to support the client in making the...
-
Client Success Liaison
3 days ago
Singapore GARTNER ADVISORY (SINGAPORE) PTE LTD Full timeJob OverviewWe are seeking an experienced Client Success Liaison to join our team at Gartner Advisory (Singapore) PTE LTD. As a key member of our Client Success team, you will play a crucial role in ensuring that our clients receive value far exceeding their investment.About the RoleThe ideal candidate will be responsible for building and developing...
-
Event Coordinator for Client Success
5 days ago
Singapore FP GLOBAL PTE. LTD. Full timeJob SummaryWe are seeking an Event Coordinator for Client Success to join our dynamic team at FP Global PTE. LTD.About the RoleThe successful candidate will play a key role in ensuring exceptional client experiences, from event management to customer support and mentor coordination.ResponsibilitiesOrganize and announce weekly events for our client base,...
-
Assistant director, client success
4 weeks ago
Singapore This Is An IT Support Group Full timeWe are a global engagement and marketing agency that creates human-centric touchpoints that unleash the power of people to deliver innovation and growth. Firm believers in the power of building community since 1987, we are helping brands, associations and not-for-profit organisations solve their key people challenges through our core expertise: Live &...
-
Senior Director, Client Success
4 weeks ago
Singapore NTT GLOBAL DATA CENTERS HOLDING ASIA PTE. LTD. Full timeRoles & ResponsibilitiesThe Senior Director, Client Success is a leadership role, responsible for managing a team of Client Success Managers who build post-sales relationships with clients to drive and increase adoption and utilization of company products and services.This role is accountable for leading and managing the identification of opportunities and...
-
Client Success Partner
1 week ago
Singapore GARTNER ADVISORY (SINGAPORE) PTE LTD Full timeRoles & ResponsibilitiesAbout the role:The Client Success team follows a Client for Life Philosophy, and individuals in this role ensure that every Gartner client receives value far exceeding their investment. Associates seek to understand and surface clients’ business priorities, break down challenges, and identify the most effective ways to support the...
-
Client Success Manager
3 days ago
Singapore SCALE INSIGHTS PTE. LTD. Full timeAbout Scale Insights PTE. LTD.Scale Insights PTE. LTD. is a SaaS company that empowers brand owners to scale their business on the Amazon marketplace by automating advertising campaigns using rule-based algorithms.We are seeking an experienced Client Success Manager to join our team and ensure customer satisfaction and long-term success.Job Description:The...
-
Client success associate
1 week ago
Singapore Syfe Full timeAbout Syfe Syfe is a digital investment platform with a mission to empower people to grow their wealth for a better future. Built on the pillars of advice, access and innovation, we cater to the full spectrum of an individual's wealth needs across diversified proprietary portfolios, cash management solutions and a state-of-the-art brokerage. The Syfe...
-
Client success associate
1 week ago
Singapore Syfe Full timeAbout Syfe Syfe is a digital investment platform with a mission to empower people to grow their wealth for a better future. Built on the pillars of advice, access and innovation, we cater to the full spectrum of an individual's wealth needs across diversified proprietary portfolios, cash management solutions and a state-of-the-art brokerage. The Syfe...
