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Client Success Portfolio Manager
2 months ago
As a Client Success Portfolio Manager at Statista, you will be responsible for managing our client portfolio within the Greater China region. Your primary goal will be to nurture client relationships throughout their subscription lifecycle, delivering outstanding client experiences across the journey from onboarding to proactive engagement and issue resolution. By developing a deep understanding of clients' business goals, you will identify opportunities to add value to their decision-making process by mapping their data needs to Statista's solutions. Your exceptional communication skills in English and Mandarin will enable you to effectively collaborate with cross-functional teams to ensure client satisfaction and retention.
Key Responsibilities:
• Manage client portfolio within the Greater China region
• Develop and execute client engagement strategies to drive subscription growth and retention
• Collaborate with Sales Managers to identify and pursue new business opportunities
• Maintain accurate records of client activity and account status
• Support on ad-hoc marketing activities
Key Requirements:
• Completed university degree
• Excellent verbal and written communication skills in English and Mandarin
• 2-5 years of client-facing experience in Greater China
• Proven track record of delivering client success and driving subscription growth
If you are a results-driven professional with a passion for client success, we encourage you to apply for this exciting opportunity to join our dynamic team at Statista.
