Client Success Manager
4 days ago
What makes Gartner a great place to work?
We're recognized worldwide as a great place to work year after year. We've been recognized by Fortune as one of the World’s Most Admired Companies, named a Best Place to Work for LGBTQ Equality by the Human Rights Campaign Corporate Equality Index and a Best Place to Work for Disability Inclusion by the Disability Equality Index. Our teams are composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. In our collaborative and supportive culture, you’ll make deep connections with colleagues, clients and the communities in which we live and work. You'll have the autonomy to get your work done with the flexibility you need to achieve your best.
About the role:
The Client Success team follows a Client for Life Philosophy, and individuals in this role ensure that every Gartner client receives value far exceeding their investment. Associates seek to understand and surface client’s business priorities, breakdown challenges, apply logic, and identify the most effective ways to support the client in making the right decisions for their business. They are responsible for onboarding clients, proving the concept of Gartner services, and stimulating client engagement of products that are used by large client teams.
What you will do:
- Build, develop and manage relationships with a variety of clients, ranging from senior C-level executives to junior client professionals in IT and Semiconductor within the ANZ, Southeast Asia and South Korea region, ensuring they are successful in the utilization of their Gartner subscription, resulting in customer satisfaction, retention, and growth
- Introduce Gartner services and capabilities to new clients and communicate value to decision makers
- Facilitate client calls and engagements to surface client priorities, and recommend a program of action that drives high value and return of investment on their Gartner membership
- Collaborate with internal Gartner partners to overcome obstacles and maximize the value Gartner delivers to clients
- Conduct regular reviews of client book of business looking into performance and key client engagement metrics
What you will need:
- 3+ years relevant professional and/or internship experience
- Proven track record of success fuelled by a passion for delighting clients
- Strong communication, collaboration, prioritization, critical thinking, and influencing skills
- Full working proficiency in both English and Korean to effectively manage client relationships in South Korea, ANZ and Southeast Asia
- Bachelor’s degree preferred
Tell employers what skills you have
Influencing Skills
Account Management
Upselling
Autonomy
Customer Experience
Interpersonal Skills
Critical Thinking
Customer Success
Human Rights
B2B
Adaptability
Sales Operations
Customer Oriented
Customer Satisfaction
Consulting
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