Client Portfolio Manager

2 months ago

Singapore ECI Full time

At ECI, we empower our employees to drive customer success by delivering exceptional IT managed services. As a Client Technology Manager, you will oversee technology services for a portfolio of clients, maintaining strong relationships and serving as a trusted strategic advisor. You will develop and maintain a deep functional knowledge of customers' goals, technical challenges, and business objectives, proactively mitigating risk within their environments.

Key responsibilities include:

  • Overseeing technology services for a portfolio of ECI clients
  • Maintaining strong client relationships and serving as a trusted strategic advisor
  • Developing and maintaining a deep functional knowledge of customers' goals, technical challenges, and business objectives
  • Providing client-based feedback to ECI management on new needs not currently addressed within the ECI Platform
  • Assisting with client-facing budget forecasting, financial cost analysis reports, and documentation
  • Engaging with client compliance team members to provide security recommendations
  • Enabling clients to use the latest technology trends surrounding Information Security and Cloud Services
  • Driving customer satisfaction through support case evaluation, task management, and recurring client engagement
  • Collaborating cross-functionally to ensure successful delivery of project implementations, migrations, and upgrades

Requirements include:

  • Advanced knowledge of Microsoft Operating Systems such as Windows Server and Windows 10
  • Administration experience with Public Cloud platforms, with a focus on Microsoft and Azure
  • Experience in technical project management, as applied to data/infrastructure migrations, relocations, major system upgrades, and new site deployments
  • Extensive experience in administration of e-mail platforms and security integrations, such as Exchange Online and Google Workspace
  • Experience administering VMware vSphere and Hyper-V platforms
  • Hands-on experience in deployment and management of routing, switching, wireless, and security appliance technologies using vendors such as Cisco, Palo Alto Networks, and Meraki

ECI's culture is built on connection – connection with our clients, our technology, and most importantly, with each other. In addition to working with an amazing team around the world, ECI offers a competitive compensation package. If you're passionate about technology and customer success, we'd love to hear from you.

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