Client Portfolio Manager
19 hours ago
At ECI, we empower our employees to drive customer success by delivering exceptional IT managed services. As a Client Technology Manager, you will oversee technology services for a portfolio of clients, maintaining strong relationships and serving as a trusted strategic advisor. You will develop and maintain a deep functional knowledge of customers' goals, technical challenges, and business objectives, proactively mitigating risk within their environments.
Key responsibilities include:
- Overseeing technology services for a portfolio of ECI clients
- Maintaining strong client relationships and serving as a trusted strategic advisor
- Developing and maintaining a deep functional knowledge of customers' goals, technical challenges, and business objectives
- Providing client-based feedback to ECI management on new needs not currently addressed within the ECI Platform
- Assisting with client-facing budget forecasting, financial cost analysis reports, and documentation
- Engaging with client compliance team members to provide security recommendations
- Enabling clients to use the latest technology trends surrounding Information Security and Cloud Services
- Driving customer satisfaction through support case evaluation, task management, and recurring client engagement
- Collaborating cross-functionally to ensure successful delivery of project implementations, migrations, and upgrades
Requirements include:
- Advanced knowledge of Microsoft Operating Systems such as Windows Server and Windows 10
- Administration experience with Public Cloud platforms, with a focus on Microsoft and Azure
- Experience in technical project management, as applied to data/infrastructure migrations, relocations, major system upgrades, and new site deployments
- Extensive experience in administration of e-mail platforms and security integrations, such as Exchange Online and Google Workspace
- Experience administering VMware vSphere and Hyper-V platforms
- Hands-on experience in deployment and management of routing, switching, wireless, and security appliance technologies using vendors such as Cisco, Palo Alto Networks, and Meraki
ECI's culture is built on connection – connection with our clients, our technology, and most importantly, with each other. In addition to working with an amazing team around the world, ECI offers a competitive compensation package. If you're passionate about technology and customer success, we'd love to hear from you.
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