Customer Service Representative

2 months ago


Singapur, Singapore Flintex Consulting Pte Ltd Full time
Job Description

At Flintex Consulting Pte Ltd, we are seeking a highly skilled and dedicated Customer Service Executive to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:
  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Handle customer complaints and concerns in a fair and empathetic manner.
  • Collect and analyze customer feedback to identify areas for improvement.
  • Respond to customer reviews and provide feedback to customers.
  • Support software training and installation with customers.
  • Intervene in driver fatigue cases for commercial bus and SME companies.
  • Assist in the retrieval of camera footage for customers.
  • Prepare usage reports for sales teams for grants claims.
  • Prepare telematic reports for customers to improve driver behaviors and reduce accident cases.
  • Data analytics for software and product accuracy.
  • Back-end QC check for new vehicle installation projects.
  • Observe and monitor server performance.
  • Arrange CCTV installation or maintenance bookings with customers.
Requirements:
  • Interpersonal and customer service skills.
  • Analytical and problem-solving skills.
  • Multitasking and organizational skills.
  • Ability to answer a high volume of calls and/or emails daily.
  • Ability to share work among the customer service team.
  • Attentiveness and patience.
  • Time-management skills.
  • Ability to find positivity in any situation.


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