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Growth Strategy Coordinator

2 weeks ago

Singapore Screening Eagle Technologies AG Full time
About Us

At Screening Eagle Technologies AG, we are passionate about delivering exceptional customer experiences. Our newly formed Customer Growth Team is looking for a talented individual to join our dynamic and international team.

Job Description

We are seeking a skilled Customer Experience Manager to oversee and optimize end-to-end customer journeys, implement improvements and automations to ensure a seamless experience.

  • Manage Customer Communication: Plan, coordinate and execute communication programs across multiple channels, tailored to different customers in close collaboration with marketing and sales teams.
  • Turn Insights into Action: Partner with customer insights function to develop data-driven cross-sell and upsell campaigns. Work with inside sales teams to implement campaigns and measure their success.
  • Own Customer Journeys: Oversee and optimize end-to-end customer journeys, implement improvements and automations to ensure a seamless experience.