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Support Services Manager

2 weeks ago

Jurong Town, Singapore ST Recruitment Centre Full time

ST Recruitment Centre is seeking a highly motivated Support Services Manager to lead our customer support team.

Key Responsibilities:

The successful candidate will be responsible for managing the day-to-day operations of the customer support team, ensuring that all customer inquiries and issues are resolved promptly and professionally.

  • Team Leadership: Lead and motivate a team of customer support specialists, providing guidance and coaching to ensure high-quality service delivery.
  • Process Development: Develop and implement efficient processes to manage customer inquiries, issues, and feedback.
  • Reporting and Analysis: Analyze customer service metrics and provide regular reporting to senior management on service performance.
  • Stakeholder Management: Build and maintain strong relationships with internal stakeholders, ensuring effective communication and collaboration to achieve shared goals.
  • Continuous Improvement: Identify opportunities to improve customer service processes and implement changes to enhance the overall customer experience.