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Deployment Lead

3 weeks ago

Jurong East, Singapore GECO Asia Full time

**Deployment Lead & Service Cloud Support**:
Primary Skill: Salesforce Service Cloud/Experience Cloud
- Draw up documentation for higher developments
- Explain solutions developed to technical and non-technical stakeholders
- Work closely with product owner scrum master and senior developer to collaborate
- Work closely with business users and clDescription/Comment:

- Design, code, test, implement and deliver change requests based on request manager prioritization
- Provide Level 3 support on incidents, problems and service request
- Provide second and third level troubleshooting and root cause analysis of production related incidents in accordance to the Service Level Agreements.
- Provide workarounds for incidents that cannot be immediately resolved so that users can continue with their business as usual.
- Contribute to the continual improvement of our design and development process Documentation and Communication

Join us now