Customer Service Representative

7 days ago


Singapur, Singapore Trip Full time
About Us

Trip is a leading online travel company founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021. We operate across multiple platforms, including Ctrip, Skyscanner, and Qunar. Our global presence spans 30 countries, with four Customer Service Centres in China, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 languages.

Job Description

We are seeking a highly motivated and detail-oriented individual to join our team as a Customer Service Representative. As a key member of our Customer Service team, you will be responsible for building and expanding our portfolio of local hotel partners within the Turkish market.

Key Responsibilities:
  • Introduce prospective high-potential partners to our platform
  • Promote our services to hotel partners
  • Maintain best rate parity, availability, and inventory of responsible hotels
  • Advise hotels on regular marketing campaigns and promotions
  • Conduct data research and analysis to support market development
Requirements:
  • Fluent in English and Turkish
  • Minimum 2 years of experience in e-commerce operations, marketing support, hotel reservation, and coordination
  • Detail-oriented and fast learning capability
  • Able to work independently with minimal supervision
  • Dynamic, positive, and a good team player
  • Proficiency in Microsoft Office
Why Join Us?

We offer a dynamic and inclusive work environment that supports and respects our team members. As a global company, we provide opportunities for career growth and development, as well as a chance to make a meaningful impact. Join us and unleash your full potential



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