Customer Service Representative

2 months ago


Singapur, Singapore Singapore Airlines Full time

Job Title: Customer Service Officer

About the Role:

We are seeking a highly motivated and customer-focused individual to join our Sales & Marketing Division as a Customer Service Officer. As a key member of our team, you will be responsible for providing exceptional customer service to our walk-in customers at our Service Centre located in ION Orchard.

Key Responsibilities:

  • Attend to general enquiries and provide reservations and ticketing services, including making or changing flight bookings, issuing/reissuing tickets, and processing refunds.
  • Handle membership related transactions and assist with backroom administrative functions as needed.
  • Work a rotational shift schedule, including weekends and public holidays, within our daily operating hours of 9am to 6:30pm.

Requirements:

  • Minimum of NITEC/Higher NITEC or equivalent qualification.
  • Work experience in the airline/travel industry or customer services, with knowledge of airline tariffs and ticketing is an added advantage.
  • Working knowledge of Microsoft Office and excellent verbal and written communication skills.
  • A team player with good customer service attributes and the ability to adapt quickly to changes.

What We Offer:

As a Customer Service Officer with Singapore Airlines, you will have the opportunity to develop your skills and knowledge in customer service, transactional skills, and systems. We provide comprehensive training to ensure your success in this role.



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