Strategic Merchant Relationship Manager

1 month ago

Singapore Initiate International Full time

At Initiate International, a leading global force in mobile-first payment solutions, we connect consumers without credit cards to the services they love. Our innovative brands like Amazon, Meta, Google, and Netflix turn to us for seamless payment experiences.

We process over $9 billion annually, spanning 7 billion accounts in 65 countries, with local payment methods at our core. Headquartered in London and San Francisco, our dynamic organization prides itself on its diverse and inclusive workplace, fostering creativity and collaboration across 39 countries.

In this pivotal role as Strategic Merchant Relationship Manager, you will drive revenue targets while crafting and executing opportunity plans for top accounts.

About You:

You excel in cross-functional teams and deliver products and services that exceed customer expectations. Your ability to understand client needs sets you apart as a leader in your field.

Responsibilities:

  • Merchant Liaison: Manage day-to-day inquiries and resolve issues promptly.
  • Performance Monitoring: Track performance metrics, identify optimization opportunities, and lead teams to ensure exceptional service delivery.
  • Business Reviews: Prepare impactful Quarterly Business Reviews (QBRs) and follow up on action items.
  • Database Management: Maintain an up-to-date merchant database and project documentation for business continuity.
  • Relationship Building: Develop strong relationships with portfolio merchants and become a trusted partner in their success.
  • Problem Solving: Serve as the go-to problem solver for partners on matters related to local payments, settlements, payment marketing, and customer success.

Qualifications:

  • A Bachelor's degree in Business Administration, Economics, or a related field is preferred, but experience and results are key.
  • A minimum of 7 years in account management, business development, or sales, with a proven track record of end-to-end delivery from lead generation to revenue success.
  • A self-starter with keen attention to detail and a focus on customer satisfaction.
  • Excellent time management and prioritization skills, thriving under pressure in a fast-paced environment.
  • Strong experience managing external and internal stakeholders across multiple time zones.
  • Background in payments, mobile, e-commerce, website development, or digital technologies is advantageous.

What We Offer:

  • $120,000 - $150,000 estimated annual salary based on industry standards.
  • A generous referral bonus program.
  • A budget for home office equipment to create your ideal workspace.
  • A family-friendly employer certified at the gold level.
  • Collaboration with well-known names in the internet, digital, mobile, and gaming industries.
  • Opportunities for personal growth within a motivated, talented, and international team.
  • Frequent all-inclusive team events to integrate quickly into our fun and talented team.
  • The freedom to define your role and take ownership of your responsibilities.
  • Access to various learning and development opportunities to expand your skills.

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