Strategic Financial Relationship Manager
3 days ago
DBS Bank Limited is a leading financial institution in the region, providing customers with a full range of commercial banking products and services.
Job Overview
As a Strategic Financial Relationship Manager, you will be responsible for managing end-to-end customer relationships across servicing and sales activities, while encouraging customers to adopt mobile-first and digital tools.
The ideal candidate will have excellent communication and customer service skills, with a proven track record of driving growth and achieving revenue targets. You will work closely with various departments to manage and resolve customer issues, perform credit reviews for borrowing corporate customers, and identify sales opportunities for cross-selling relevant products.
Responsibilities:
- Client Relationship Management: Hold end-to-end SME customer relationships across servicing and sales activities, while encouraging customers to be mobile-first and embrace DBS digital tools (E.g., IDEAL, Joybot).
- Servicing Support: Manage escalated inbound requests efficiently and in a timely manner, ensuring customers are satisfied with issue resolution. Understand clients' business needs to provide personalized and tailored solutions and recommendations, aided by available tools.
- Sales & Business Development: Identify and follow up on sales opportunities, as well as cross-sell any relevant products to customers. Drive growth and achieve revenue targets.
- Customer Due Diligence: Perform CDD for account opening, trade/FX/BG/Merchant/Card applications, and during trigger events.
- Credit Reviews: Conduct credit reviews for borrowing corporate customers and manage corporate customers' expectations on line reduction/recall of facilities, including working out acceptable repayment schedules.
Requirements:
- Degree / Diploma Holder: At least 2 years of working experience in a related field.
- Communication and Customer Service Skills: Excellent communication and customer service skills.
- Team Player: Good team player with the ability to multi-task.
Benefits:
We offer a competitive salary and benefits package, along with the opportunity to work in a dynamic environment that supports your development and recognizes your achievements. Our estimated salary for this role is around SGD $80,000 - $100,000 per annum, depending on experience.
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