Strategic Relationship Manager
1 week ago
Job Overview
We are seeking a highly motivated and results-driven Strategic Relationship Manager to join our team at Marina Bay Sands.
About the Role
The successful candidate will be responsible for promoting the Marina Bay Sands Integrated Resort and driving increase awareness of its affiliated properties among premium players.
Key Responsibilities
- Promote gaming products and services to target market segments, especially towards premium players.
- Develop strong professional interpersonal relationships with new and existing premium players to drive incremental visitation to Marina Bay Sands.
- Ensure excellent customer experience is the focal point of customer touchpoints and interactions.
- Manage complimentaries in alignment with customer reinvestment strategies to ensure desired customer profitability and margin.
- Provide accurate information for credit line recommendation of premium players.
- Carry an important role to follow up with credit patrons and liaise with Premium Account Management for any payment issues.
- Enable and support a culture of communication, collaboration, and knowledge sharing to build constructive teams that exhibit Marina Bay Sands core values.
Requirements
To succeed in this role, you must have:
- A high school degree; a college degree is preferred.
- A minimum of 5 years of solid experience in managerial positions in casino marketing or player development.
- Fluency in English and Bahasa Indonesia as the successful candidate will be required to liaise with English and Bahasa Indonesia speaking guests.
- In-depth knowledge of Anti-Money Laundering Policy, Company Compliance Policy, and Credit Policy.
- In-depth knowledge of gaming products and services offered at Paiza, especially the Premium Program offered by MBS.
- Knowledge of ACSC, Opera, and Table Touch system is preferred.
- Proficiency in basic Microsoft software including Word, Excel, Outlook, etc.
Benefits
MARINA BAY SANDS is committed to building a diverse, equitable, and inclusive workforce. We offer a competitive salary range between SGD $80,000 - $120,000 per annum, depending on qualifications and experience. Other benefits include opportunities for career growth and development, as well as a comprehensive compensation package.
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