Institutional Client Experience Lead

3 days ago


Singapore This is an IT support group Full time

As a key member of our operations team, you will play a critical role in shaping the future of our platform and driving its success in the institutional market.

Key Responsibilities

You will be responsible for developing and optimizing institutional customer operation strategies, monitoring market trends and competitor dynamics, and promoting the implementation of institutional customer operation projects.

Additionally, you will establish and maintain long-term cooperative relationships with institutional clients, providing customized solutions and quality services to drive improvements in customer satisfaction and loyalty.

Requirements
  • More than 5 years of experience in institutional customer operations or related work
  • Familiarity with digital currency transaction processes
  • Excellent strategic thinking and data analysis skills
  • Good communication skills and customer service awareness


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