Frontline Customer Support Specialist

2 weeks ago

Singapore beBeeCustomerService Full time $3,000 - $4,500
Job DescriptionWe are seeking a skilled Customer Service Representative to join our team. As a frontline customer service representative, you will be the first point of contact for our visitors and play a crucial role in delivering exceptional customer experiences.

In this role, you will be responsible for providing consistent and excellent quality services to our visitors, which may include VIP visitors. You will achieve service standards for frontline customer services by receiving and welcoming visitors with a polite and cheerful disposition, registering and enrolling visitors efficiently and accurately, providing efficient queue management and crowd control where needed, protecting and maintaining accurate and updated visitor records according to PDPA requirements, and key management including issue, return and accounting for all keys on a daily basis.

You will also be required to multitask and work fast, respond and explain appropriately to public enquiries and requests according to guidelines and policies, monitor attendance and prepare report as needed, comply and adhere to SOPs, policies, guidelines and processes, and flexibility to change roster should there be a need to. Additionally, you will manage records, documents and files in support of required activities for pre-enlistment, organise and update records and files, scan and upload documents to system, and participate in digitisation exercises, organising files and documents as necessary.Required Skills and QualificationsTo succeed in this role, you will need to have:
  • A track record for excellent Customer Service;
  • The ability to learn quickly and adapt to changes;
  • Good interpersonal and communication skills;
  • A good command of English (written and spoken);
  • IT savvy and familiar with common software;
  • WSQ certification in customer service is an advantage.
BenefitsWe offer a range of benefits to our employees, including:
  • An environment where you will be working on cutting-edge technologies and architectures;
  • A safe space where diverse perspectives are valued, and everyone's unique contributions are celebrated;
  • Meaningful work and projects that make a difference in people's lives;
  • A fun, passionate and collaborative workplace;
  • Competitive remuneration and comprehensive benefits.
OthersRoster between 6.45am-7pm Mon-Fri, not more than 44hrs per week.

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