Frontline Customer Support Specialist

7 days ago


Singapore beBeeCustomerSupport Full time $4,000 - $6,000

Job Title: Frontline Customer Support Specialist

Key Responsibilities:
  • Handle incoming customer calls, messages, and emails in a professional and timely manner.
  • Ensure customer satisfaction by following up with existing customers and resolving any issues promptly.
  • Process and track orders, returns, and exchanges to maintain accurate records.
  • Manage customer payments and generate reports to inform business decisions.
  • Maintain accurate and up-to-date customer records within the CRM system.
  • Resolve customer complaints professionally and efficiently.
Required Skills and Qualifications:
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Strong problem-solving and conflict resolution skills.
  • Proficiency in CRM software and other relevant tools.
Benefits:
  • Opportunity to work in a dynamic and growing industry.
  • Chance to develop valuable customer service and communication skills.
  • Collaborative and supportive team environment.


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