Frontline Operational Support Specialist

6 days ago

Singapore beBeeOperations Full time $2,800
Job Opportunity:
We are seeking a highly skilled Frontline Operations Executive to contribute to the success of our organization. This is an exciting opportunity to work in a dynamic environment and utilize your expertise in operations or customer-facing roles.

As a Frontline Operations Executive, you will be responsible for providing frontline operational support, handling walk-in enquiries, and processing high-volume online applications efficiently within set timelines. You will also oversee system-related requests, collaborate with internal teams, and participate in workflow improvement initiatives.

The ideal candidate will have a minimum of 3 years of relevant work experience, excellent verbal and written communication skills, and the ability to work independently and under pressure. They will also possess strong problem-solving skills and the ability to think quickly.

Key Responsibilities:
  • Provide frontline operational support, including guiding users on application procedures and required documentation.
  • Handle walk-in enquiries and process applications at service counters.
  • Manage and process high-volume online applications efficiently within set timelines.
  • Liaise with internal teams to ensure smooth service delivery and user support.
  • Oversee system-related requests and coordinate with technical specialists to resolve issues raised by stakeholders.
  • Conduct physical delivery of official documents across various locations; monitor and verify completion status within required timelines.
  • Participate in workflow improvement initiatives and assist in updating standard operating procedures (SOPs).

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