Frontline Operations Executive

7 days ago

Singapore beBeeCustomerSupport Full time $2,800

Job Title: Frontline Service Coordinator

We are seeking a highly skilled and experienced professional to join our team as a Frontline Service Coordinator. In this role, you will be responsible for providing exceptional customer service and support to our clients.

About the Role

This is an exciting opportunity to work in a fast-paced environment where no two days are ever the same. As a Frontline Service Coordinator, you will be the first point of contact for our clients and will be responsible for handling their queries and concerns.

You will have excellent communication skills and be able to work effectively with internal teams to resolve issues and provide solutions.

The ideal candidate will have a strong ability to work independently and under pressure, with a proven track record of delivering excellent customer service.

Key Responsibilities
  • Provide frontline operational support, including guiding users on application procedures and required documentation.
  • Handle walk-in enquiries and process applications at service counters.
  • Manage and process high-volume online applications efficiently within set timelines.
  • Liaise with internal teams to ensure smooth service delivery and user support.
  • Oversee system-related requests and coordinate with technical specialists to resolve issues raised by stakeholders.
  • Conduct physical delivery of official documents across various locations in Singapore; monitor and verify completion status within required timelines.
  • Participate in workflow improvement initiatives and assist in updating standard operating procedures (SOPs).
Requirements
  • Minimum 3 years of relevant work experience in operations or customer-facing roles.
  • Willing and able to perform field duties across Singapore (transport costs reimbursed).
  • Strong ability to work independently and under pressure.
  • Proven experience in delivering excellent customer service to diverse stakeholders.
  • Excellent verbal and written communication skills.
  • Quick thinker with strong problem-solving abilities.
  • Proficient in IT systems and related applications (Basic Microsoft office, E-filing systems).
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for career growth and development.

If you are a motivated and customer-focused individual who is looking for a new challenge, please submit your application.

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