Customer Relations Team Lead
1 month ago
As a Customer Relations Team Lead at DBS Bank, you will play a pivotal role in ensuring the delivery of exceptional customer service standards across various touchpoints.
DBS Bank is a leading financial institution in Singapore, and as part of our Group Technology and Operations team, we strive to provide an efficient, nimble, and resilient infrastructure that supports the bank's operations.
This role requires strong leadership skills to manage and lead different individuals who deal with challenging situations every day. You will be responsible for overseeing the day-to-day operation of the Customer Relations Team, ensuring RED service standards are embedded in all customers' interactions, and achieving performance key targets, SLAs, and KPIs.
A successful candidate will have 5-8 years of experience managing telephony operations or online services, as well as experience managing complaints across large customer bases and senior management and regulators. Additionally, they should possess good customer management skills, strong leadership abilities, and excellent written and verbal communication skills.
In return for your expertise, you can expect a competitive salary and benefits package, including opportunities for professional growth and recognition within a dynamic environment.
The estimated annual salary for this role is SGD 240,000, based on industry standards and the company's location in Singapore.
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Executive, customer service
3 weeks ago
Singapore Customer Labs Full timePress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert This position will be responsible for overseeing the Customer Service Counters to ensure smooth running of the daily operations and managing the team of Customer Service Officers to provide excellent service. Conduct daily briefings to the Customer Service...
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Customer Relations Manager Lead
1 month ago
Singapore DBS Bank Limited Full time**Role Overview:**Manage customer escalations and complaints received by CEO Office, Senior Management, regulatory bodies such as MAS, ABS, FIDReC etc on service issues, identify opportunities and propose ideas/needs for process improvements and coaching.Responsible for end to end management and the governance of customer service issues, including...
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Team Relax | Technical Team Manager
1 day ago
Singapore Team Relax Full timeSince our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world. In applying our...
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Customer Service Team Lead
2 weeks ago
Singapore FLINTEX CONSULTING PTE. LTD. Full timeJob Title: Customer Service Team LeadWe are looking for a highly skilled and experienced customer service professional to join our team at Flintex Consulting PTE. LTD.Company OverviewFlintex Consulting PTE. LTD. is a dynamic and innovative company that specializes in providing top-notch services to our clients.About the RoleWe are seeking a Customer Service...
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Customer Service Team Lead
2 weeks ago
Singapore E&C RECRUITMENT PTE. LTD. Full timeCompany Overview:E&C Recruitment Pte. Ltd. is a reputable employment agency that connects top talent with esteemed clients.Salary:The estimated salary for this role is up to $3,300 per month, plus bonus and benefits, reflecting the company's commitment to rewarding its team members.Job Description:We are seeking an experienced CUSTOMER SERVICE TEAM LEAD to...
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Customer Service Team Lead
2 weeks ago
Singapore NATURELAND WELLNESS PTE. LTD. Full timeJob OverviewNatureland Wellness PTE. LTD. is seeking a highly skilled Customer Service Team Lead to oversee the daily activities of customer service operations and provide regular performance-related feedback to staff.Key ResponsibilitiesAs a key member of our team, you will be responsible for:• Strategizing and implementing effective customer service...
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Technical team manager
1 month ago
Singapore Team Relax Full timeSince our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world. In applying our...
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Customer Service Team Lead
2 weeks ago
Singapore THE SUPREME HR ADVISORY PTE. LTD. Full timeJob OverviewWe are seeking a skilled Customer Service Executive to join our team at The Supreme HR Advisory Pte. Ltd. in Singapore. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our customers and stakeholders.The ideal candidate will have a strong background in customer service, with experience in...
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Customer Service Team Lead
2 weeks ago
Singapore E&C RECRUITMENT PTE. LTD. Full timeAbout E&C Recruitment Pte. Ltd.We are a reputable recruitment agency dedicated to providing top-notch services to our clients and candidates alike. Our team of experts is passionate about delivering exceptional results, and we take pride in our ability to understand the needs of our clients and match them with the best talent available.Job Title: Customer...
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Customer Service Team Lead
2 weeks ago
Singapore DI YI TCM PTE. LTD. Full timeAbout the RoleWe are seeking a highly skilled Customer Service Team Lead to join our team at DI YI TCM PTE. LTD.Job DescriptionKey Responsibilities:• Ensure customer appointments are booked via various channels, including online and phone platforms.• Verify customer treatment/product card balances align with our WESS System.• Collect outlet/roadshow...
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Customer experience team lead
3 weeks ago
Singapore This Is An IT Support Group Full timeYour Role on Our Journey: As the Customer Experience Team Lead, you will play a key role in ensuring our Customer Experience team consistently delivers outstanding service and support to our drivers. You'll mentor and motivate a team of Consultants, handle escalations, and drive process improvements. Your leadership will be essential in fostering a...
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Customer Service Team Lead
1 week ago
Singapore GOLDTECH RESOURCES PTE LTD Full timeAre you a highly skilled customer service professional looking for a challenging role that leverages your expertise in providing top-notch support to clients? Look no further than this exciting opportunity at GOLDTECH RESOURCES PTE LTD.About the RoleWe are seeking a Customer Service Admin Executive to join our team. As a key member of our customer-facing...
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Customer Experience Team Lead
2 weeks ago
Singapore LUMENS PTE. LTD. Full timeRoles & ResponsibilitiesYour Role on Our Journey:As the Customer Experience Team Lead, you will play a key role in ensuring our Customer Experience team consistently delivers outstanding service and support to our drivers. You'll mentor and motivate a team of Consultants, handle escalations, and drive process improvements. Your leadership will be essential...
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Customer Experience Team Lead
4 days ago
Singapore LUMENS PTE. LTD. Full timeRoles & ResponsibilitiesYour Role on Our Journey:As the Customer Experience Team Lead, you will play a key role in ensuring our Customer Experience team consistently delivers outstanding service and support to our drivers. You'll mentor and motivate a team of Consultants, handle escalations, and drive process improvements. Your leadership will be essential...
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Customer Experience Team Lead
2 weeks ago
Singapore LUMENS PTE. LTD. Full time $4,500 - $6,500Your Role on Our Journey: As the Customer Experience Team Lead, you will play a key role in ensuring our Customer Experience team consistently delivers outstanding service and support to our drivers. You'll mentor and motivate a team of Consultants, handle escalations, and drive process improvements. Your leadership will be essential in fostering a...
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Customer Service Team Lead
4 days ago
Singapore TALENTSIS PTE. LTD. Full timeRoles & ResponsibilitiesResponsibilities: Administer NS registration, pre-enlistment, and enlistment activities, including follow-ups on cases and issues. Ensure timely task execution and compliance with processes. Conduct verification checks on NS processes and submit reports to stakeholders promptly. Communicate with pre-enlistees, parents, and...
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Customer Service Team Lead
2 weeks ago
Singapore TALENTSIS PTE. LTD. Full timeRoles & ResponsibilitiesResponsibilities: Administer NS registration, pre-enlistment, and enlistment activities, including follow-ups on cases and issues. Ensure timely task execution and compliance with processes. Conduct verification checks on NS processes and submit reports to stakeholders promptly. Communicate with pre-enlistees, parents, and...
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Customer Service Team Lead
2 weeks ago
Singapore JIH SUN EMPLOYMENT AGENCY Full timeAt JIH SUN EMPLOYMENT AGENCY, we are seeking an experienced Customer Service Executive to join our team.The ideal candidate will possess strong leadership skills and a customer-centric mindset.Key Responsibilities:Lead the CSA team (front line team) to achieve excellent service level, productivity, and efficiency.Champion the front line image of the Company...
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Customer Service Team Lead
2 weeks ago
Singapore JIH SUN EMPLOYMENT AGENCY Full timeJob DescriptionWe are seeking a seasoned Customer Service Team Lead to join our team at JIH SUN EMPLOYMENT AGENCY. This role is ideal for individuals who thrive in fast-paced environments and have a passion for delivering exceptional customer experiences.About the RoleThis position involves overseeing the daily operations of our customer service team,...
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Customer Service Team Lead
2 weeks ago
Singapore CLAYFUL PTE. LTD. Full timeAt CLAYFUL PTE. LTD., we are seeking a seasoned Customer Service Team Lead to join our team.The estimated salary for this position is $50,000 - $65,000 per annum, depending on experience.Job Description:We are looking for a dedicated and skilled individual to lead our customer service team in delivering exceptional support to our clients.Maintain a...