Customer Service Team Lead
3 days ago
We are seeking a seasoned Customer Service Team Lead to join our team at JIH SUN EMPLOYMENT AGENCY. This role is ideal for individuals who thrive in fast-paced environments and have a passion for delivering exceptional customer experiences.
About the Role- This position involves overseeing the daily operations of our customer service team, ensuring seamless communication with clients, and fostering a positive work environment.
Key Responsibilities:
- Lead a team of customer service representatives to achieve high levels of performance and customer satisfaction.
- Develop and implement effective strategies to improve customer engagement and retention.
- Maintain accurate records of customer interactions and ensure compliance with industry regulations.
- Collaborate with cross-functional teams to drive business growth and expansion.
- Minimum 2 years of experience in a leadership role within a customer-facing organization.
- Possess excellent communication, problem-solving, and interpersonal skills.
- Demonstrated ability to work under pressure and meet deadlines.
- Familiarity with industry-standard software and tools.
- A competitive salary of SGD $45,000 - $60,000 per annum.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
If you are a motivated and results-driven individual looking for a new challenge, please submit your application, including your resume and a cover letter, to us.
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