Customer Service Team Lead

2 days ago


Singapore GOLDTECH RESOURCES PTE LTD Full time

Are you a highly skilled customer service professional looking for a challenging role that leverages your expertise in providing top-notch support to clients? Look no further than this exciting opportunity at GOLDTECH RESOURCES PTE LTD.

About the Role

We are seeking a Customer Service Admin Executive to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences through prompt and effective communication.

Responsibilities
  • Customer Inquiry Management: Respond promptly to customer inquiries via various channels, ensuring timely resolutions to their issues.
  • Pricing and Delivery Information: Provide accurate and up-to-date pricing and delivery information to customers, meeting their expectations and needs.
  • Order Processing: Process orders efficiently, including shipments, invoices, and filing, to ensure seamless transactions.
  • Inventory Management: Manage incoming shipments, verify product condition, and maintain inventory records to prevent losses.
  • Workflow Organization: Organize workflow to meet customer deadlines, prioritizing tasks and allocating resources effectively.
  • Cross-Departmental Coordination: Direct customer requests and issues to relevant departments, ensuring seamless collaboration and issue resolution.
  • Record Keeping: Maintain accurate records of customer interactions and transactions, facilitating data-driven decision-making.
  • Administration Support: Provide administrative support to the team, contributing to the overall efficiency and effectiveness of our operations.
Requirements
  • Diploma in Business Administration, Information Technology, or a related field.
  • A minimum of 1 year of experience in customer service coordination, with a proven track record of success.
  • Excellent problem-solving skills, initiative, and a strong work ethic.
  • Ability to communicate effectively with customers, colleagues, and stakeholders.
  • Proficiency in Microsoft Office, specifically Excel, and ability to generate reports and presentations.
  • Adaptability, resourcefulness, and a positive attitude, with a willingness to learn and grow.
About Us

GOLDTECH RESOURCES PTE LTD is a leading company in the industry, committed to delivering exceptional customer experiences. We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive salary package.

What We Offer

A competitive salary of SGD $45,000 - SGD $60,000 per annum, commensurate with experience.



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