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Help Desk Professional

1 week ago

Singapore IDEMIA Public Security Full time
About Us

IDEMIA Public Security is a unique tech company dedicated to shaping the future of global travel.

We adapt to market needs to ensure secure, efficient journeys.

We are looking for a Help Desk Specialist to work with us at Changi Airport, with a great team offering lots of potential for learning and growing.

Responsibilities
  1. Manage all incoming calls and emails providing response to customer and tracking follow up.
  2. Monitor system status and alerts ensuring all abnormalities and alerts are tracked and investigated.
  3. Closed-ended ticket management from creation till closure respecting SLA or SLO requirements and escalating in event of potential breaches.
What We Offer
  • A collaborative and friendly work environment.
  • A chance to contribute to a safer world.
  • Opportunities for personal and professional growth.
  • Recognition and rewards for outstanding performance.