Help Desk Technician IT

3 days ago


Singapore Mapped Full time

We are seeking a highly skilled IT Service Desk Analyst to join our team at Mapped, a leading law firm in Singapore.


This role offers an exciting opportunity to work in a dynamic and fast-paced environment where technology plays a critical role in supporting excellence. You will be responsible for providing comprehensive Level 1 and Level 2 support for end users across the firm, ensuring the seamless use of collaboration tools and software applications.


Key Responsibilities:
  • Provide timely and professional technical support to a large user base, addressing and resolving technical issues efficiently.
  • Manage desktops, infrastructure, and networks to ensure smooth day-to-day operations.
  • Assist with root cause analysis and problem resolution workflow.
  • Manage SCCM and third-party patching console.

Requirements:
  • 4 to 7 years of experience in IT support or a similar role.
  • Solid experience with Windows 10/11 administration, Microsoft Office 365, and Intune.
  • Proficiency in handling Microsoft Azure, SaaS applications, and Active Directory.
  • Strong support of collaboration tools, including MS Teams, Cisco Jabber, Zoom, and Skype.
  • Prior knowledge of legal technology programs such as iManage and Litera is preferred but not mandatory.
  • Excellent written and verbal communication skills, with the ability to explain technical concepts to non-technical users.
  • Strong analytical and troubleshooting skills with a proactive and collaborative approach to resolving issues.


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