Help Desk Technician IT
3 days ago
We are seeking a highly skilled IT Service Desk Analyst to join our team at Mapped, a leading law firm in Singapore.
This role offers an exciting opportunity to work in a dynamic and fast-paced environment where technology plays a critical role in supporting excellence. You will be responsible for providing comprehensive Level 1 and Level 2 support for end users across the firm, ensuring the seamless use of collaboration tools and software applications.
Key Responsibilities:
- Provide timely and professional technical support to a large user base, addressing and resolving technical issues efficiently.
- Manage desktops, infrastructure, and networks to ensure smooth day-to-day operations.
- Assist with root cause analysis and problem resolution workflow.
- Manage SCCM and third-party patching console.
Requirements:
- 4 to 7 years of experience in IT support or a similar role.
- Solid experience with Windows 10/11 administration, Microsoft Office 365, and Intune.
- Proficiency in handling Microsoft Azure, SaaS applications, and Active Directory.
- Strong support of collaboration tools, including MS Teams, Cisco Jabber, Zoom, and Skype.
- Prior knowledge of legal technology programs such as iManage and Litera is preferred but not mandatory.
- Excellent written and verbal communication skills, with the ability to explain technical concepts to non-technical users.
- Strong analytical and troubleshooting skills with a proactive and collaborative approach to resolving issues.
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