Technical Help Desk Representative

4 days ago


Singapore This is an IT support group Full time
How You Will Make a Difference

As a Customer Care Representative, you will play a critical role in delivering exceptional customer service and building long-lasting relationships with our clients.

Responsibilities:
  • Respond to customer inquiries via phone, email, live chat, or social media promptly and professionally.
  • Address and resolve customer complaints with empathy and efficiency.
  • Provide detailed information about products, services, policies, and procedures.
Requirements:
  • High school diploma or equivalent (Bachelor's degree preferred).
  • 1-3 years of experience in customer service or a related field.
  • Excellent verbal and written communication skills.
  • Strong problem-solving and conflict-resolution abilities.
  • Proficiency in using CRM software and Microsoft Office Suite.
  • Ability to handle high-pressure situations and multitask effectively.
What We Offer:
  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.


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