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Help Desk Support Specialist Executive

1 week ago

Singapore ST ENGINEERING E-SERVICES PTE. LTD. Full time

Job Overview

We are looking for an experienced Customer Service Representative to join our team at ST ENGINEERING E-SERVICES PTE. LTD. as a Customer Service Executive Assistant. In this role, you will be responsible for providing high-quality customer service, addressing customer concerns and resolving issues efficiently.

Key Responsibilities

  • Respond to customer inquiries in a professional and courteous manner, ensuring prompt and effective issue resolution.
  • Escalate complex customer issues to senior team members or other relevant stakeholders when necessary.
  • Collaborate with internal teams to resolve customer complaints and improve overall customer satisfaction.
  • Analyze customer feedback and make suggestions for process improvements.
  • Prepare and submit regular reports, highlighting customer interaction trends and patterns.

Requirements

  • A minimum of [X] years of experience in customer-facing roles, preferably in the IT industry.
  • Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues alike.
  • Strong problem-solving skills, with the ability to analyze complex customer issues and develop effective solutions.
  • Ability to work independently and collaboratively as part of a dynamic team.